Operations and Support Associate

Emora Health

Operations and Support Associate providing client onboarding support and care coordination for a virtual behavioral therapy company. Engaging with clients, therapists, and analyzing operational workflows.

Posted 5/11/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Communicate directly with clients and their families to support client onboarding, scheduling, and ongoing care
Partnering closely with our therapists and psychologists to help with seamless coordination of care
Identify new opportunities to enhance client operations and support workflows and supporting the setup of new client engagement strategies
Tracking and reporting operational performance across relevant KPIs, and conducting deep-dive investigations to understand the “why” behind how metrics are performing
Analyzing operational data to identify bottlenecks (e.g. time-to-first-appointment) and launching experiments to improve them.
Supporting the development and implementation of automated scalable processes to improve operational efficiency, and system and data improvements
Working cross-functionally with operations, leadership, and clinical teams

Requirements

What you’ll need

Passionate about supporting clients and their families in providing life-changing behavioral healthcare
An empathetic communicator who can understand and connect to a broad range of clients, families, and their needs
Able to handle client interactions across phone, text, and email, demonstrating warmth and empathy, with a focus on de-escalation when necessary.
Passionate about using AI to improve your own productivity and productivity of the team
Responsive, flexible, and attentive to detail with the ability to manage priorities across multiple client processes, inquiries, and projects
Demonstrated strengths in planning, time management, problem solving, and attention to detail
Ability to work US Eastern Time hours
Experience with Google Sheets or Excel, with the ability to manage reporting

Benefits

Comp & perks

Opportunity for career growth
A chance to make a tangible difference in our clients lives
A diverse and international team devoted to Emora Health’s mission

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisKPI trackingoperational performance reportingprocess improvementautomated processesclient engagement strategiesproblem solvingtime management

Soft Skills

empathetic communicationclient supportflexibilityattention to detailresponsivenessplanningde-escalationwarmth