Emojipedia

Customer Success Coordinator – Channels

Emojipedia

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Coordinate the customer success strategy for accounts originating from partner channels;
  • Lead and develop the team responsible for managing the client portfolio;
  • Monitor success, retention, churn, expansion, and satisfaction (NPS) metrics;
  • Design and oversee retention and engagement plans for the portfolio;
  • Identify and develop opportunities for expansion and cross-selling of new products;
  • Ensure consistent contract renewal processes;
  • Strengthen strategic relationships with clients and partners;
  • Act as a bridge between clients, sales channels, and internal teams to continuously improve the experience.

Requirements

  • Solid experience leading relationship or Customer Success teams;
  • Experience managing relationships with enterprise customers;
  • Strong interpersonal and communication skills, with the ability to build trust with clients, partners, and internal stakeholders;
  • Strategic and analytical mindset, able to guide the team in prioritizing customers and identifying risks and opportunities in the portfolio;
  • Business-oriented perspective focused on sales channels;
  • Leadership and decision-making skills, guiding the team in problem resolution;
  • Collaborative profile, comfortable working cross-functionally and coordinating initiatives across different areas of the company;
  • Availability to work in a hybrid model in São Paulo, including external client visits.
Benefits
  • CAJU Card: monthly credit of R$ 1,059.00 distributed across categories: Meal, Grocery, Mobility, Health, Home Office, Culture, and Education;
  • AMIL S450 Health Plan – APTO, with 30% copayment on consultations and exams and 40% PS; extendable to legal dependents (spouses and/or children up to 24 years). Dependent costs are deducted from payroll. Cost per dependent: R$ 826.92 per month + copayment.
  • Omni Saúde: Intended for the purchase of prescribed medications. A monthly balance of R$ 100.00 is made available to the employee, exclusively for the purchase of medicines prescribed by our Conexa Hospital;
  • Free access to Conexa and Zenklub platforms, with online consultations for mental and physical health;
  • Daycare allowance according to the regional collective bargaining agreement and Extended Maternity Leave for mothers: option to extend maternity leave to 6 months. For fathers, paternity leave is 30 days;
  • SULAMERICA Life Insurance: We want you to feel secure knowing you and your loved ones are protected;
  • Birthday month day off: Take a day off during your birthday month to celebrate;
  • Course discounts: Conexa offers educational partnerships with various institutions for personal and professional development;
  • SESC benefit: Access to sports activities, culture, leisure, courses, and more with special conditions for employees and dependents;
  • Totalpass and Wellhub: To support your fitness goals;
  • Transportation voucher: 6% salary deduction, if chosen.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
interpersonal skillscommunication skillsleadership skillsdecision-making skillscollaborative skillsstrategic mindsetanalytical mindsetproblem resolution skillstrust-building skillscross-functional coordination