Emojipedia

Customer Success Analyst – Mid-level

Emojipedia

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Manage business clients of various sizes in partnership with sales channels;
  • Identify expansion opportunities and sell new products;
  • Ensure the renewal of our contracts;
  • Build and maintain relationships with clients; collect feedback;
  • Provide proactive support to clients on the platform;
  • Define retention plans to prevent churn;
  • Monitor customer satisfaction and NPS for your portfolio of clients.

Requirements

  • Previous experience in Customer Success;
  • Experience managing business clients of various sizes;
  • Experience with cross-sell and upsell;
  • Knowledge of CRMs;
  • Business acumen for sales channels;
  • Analytical mindset to prioritize clients;
  • Problem-solving focus;
  • Ability to navigate and collaborate with other departments;
  • Availability to work in a hybrid model at Vila Olímpia (South Zone of São Paulo).
Benefits
  • CAJU Card: monthly credit of R$1,059.00 distributed across the categories: Meal, Food, Mobility, Health, Home Office, Culture and Education;
  • AMIL S450 – APTO Health Plan, with a 30% copay on consultations and exams and 40% on PS;
  • Omni Saúde: monthly balance of R$100.00 provided to the employee, exclusively for the purchase of medications prescribed by our Conexa Hospital;
  • Free access to Conexa and Zenklub platforms, with online consultations for mental and physical health;
  • Daycare assistance according to the regional collective bargaining agreement;
  • Extended maternity leave for mothers on our team: option to extend maternity leave to 6 months;
  • SULAMERICA Life Insurance;
  • Day off during your birthday month;
  • Totalpass and Wellhub: benefits to help you stay on track with fitness goals;
  • Course discounts: educational partnerships with various institutions;
  • SESC Benefit: access to sports, culture, leisure activities, courses and special conditions for employees and dependents.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessCross-sellUpsellCRM
Soft Skills
Business acumenAnalytical mindsetProblem-solvingCollaborationClient relationship management