Process Improvement Specialist, AP
Airbus
Operations Manager – Last-Mile
Emma – The Sleep Company
full-time
Posted on:
Location Type: Hybrid
Location: Lisbon • 🇵🇹 Portugal
Visit company websiteJob Level
JuniorMid-Level
About the role
- You’ll be part of the **Offline team** and take ownership of our **Last Mile delivery operations across Europe**;** **making sure our products get from the warehouse to the customer, on time and in great shape. Manage daily delivery operations and ensure smooth coordination between warehouses and carrier partners
- Act as the main point of contact between internal teams (Sales, Customer Service, Warehouse, Tech) and external delivery providers
- Monitor delivery performance (e.g. on-time rate, delays, customer complaints) and take action when issues arise
- Support new carrier onboarding and improve delivery processes for speed, quality, and cost efficiency
- Handle operational escalations quickly, including missed deliveries and damaged items
- Track key KPIs and assist in preparing reports and insights for performance reviews
- Collaborate on contracts, SLAs, and pricing updates with logistics partners when necessary
Requirements
- 2+ years of experience in logistics or operations, ideally in **Last Mile delivery** or **transport coordination**
- Strong organizational skills and a hands-on approach to daily tasks
- Clear communicator who’s comfortable working with many teams and external partners
- Confident with **Excel** and using data to solve problems
- Fluent in **English**
- **Spanish** and **French** are a plus, but not mandatory
- Experience with logistics tools (**WMS**, **TMS**, tracking platforms) is a plus
Benefits
- Personal and company growth to accelerate your career and achieve your goals.
- Responsibility and decision-making from day one to drive impact and shape our company culture.
- Learn from experts and connect with teammates at engaging company events.
- Confidential mental wellbeing support with personalized sessions and self-guided programs.
- Access to live group sessions and coaching that build resilience and foster a positive team environment.
- A pet-friendly office to make your workday more enjoyable.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
logisticsoperationsLast Mile deliverytransport coordinationdata analysisKPI trackingreport preparation
Soft skills
organizational skillscommunicationcollaborationproblem-solvinghands-on approach
