Emma – The Sleep Company

Operations and Warehouse Manager

Emma – The Sleep Company

full-time

Posted on:

Location Type: Hybrid

Location: Lisbon • 🇵🇹 Portugal

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Job Level

Mid-LevelSenior

About the role

  • Oversee operations for Emma’s warehouse and last-mile fulfillment in the UK & Ireland, by managing our Third Party Suppliers (3PL).
  • Own and monitor key KPIs, such as OITIF, NOTIF, warehouse performance, inventory turnover, carrier delivery leadtimes and overall cost tracking
  • Act as the main point of contact, from our Lisbon office, between internal and external stakeholders, ensuring alignment and seamless communication.
  • Manage stock levels to optimize space and minimize aged or blocked inventory.
  • Lead end-to-end replenishment planning, approving all inbound flows, including new purchase orders (POs) and warehouse transfers.
  • Collaborate with internal Account Managers to address logistical challenges and ensure smooth internal coordination.
  • Oversee last-mile deliveries for both parcel carriers and full truck carriers, ensuring timely and cost-effective delivery.

Requirements

  • 3 to 5 years of experience in managing warehouses and last-mile operations.
  • Proven track record in partner management (3PL, carriers), replenishment planning, and inventory control and optimizing warehouse operations
  • Excellent communication and relationship management skills, with the ability to work cross-functionally and with external partners.
  • Adaptable and able to thrive in a fast-paced, high-growth environment.
  • A proactive problem-solver with the ability to drive efficiency improvements and ensure timely deliveries.
  • Fluent in English (C2), any other European Language is a plus.
Benefits
  • Pet-friendly environment, where you can bring your furry desk buddy.
  • Discounts on our top-notch products.
  • Health insurance including dentist.
  • 24 days holidays
  • The opportunity to collaborate with multinational teams.
  • Exciting events that aren't just team-building exercises but opportunities to create epic memories.
  • All the tools you need to grow and ownership from the beginning.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
warehouse managementlast-mile operationsinventory controlreplenishment planningKPI monitoringcost trackingpartner managementlogistical challenges resolutionpurchase order managementstock level optimization
Soft skills
communication skillsrelationship managementcross-functional collaborationadaptabilityproblem-solvingefficiency improvementproactivitystakeholder managementteam leadershiporganizational skills