Emma – The Sleep Company

Operations Manager – Fulfillment

Emma – The Sleep Company

full-time

Posted on:

Location Type: Hybrid

Location: Frankfurt • 🇩🇪 Germany

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Job Level

JuniorMid-Level

About the role

  • Manage and develop the performance of our last mile partners (DPD, GLS, Hermes, PostNL, Dynalogic, etc.), ensuring adherence to SLAs and stability of operations.
  • Ensure a cost-effective last mile setup that balances cost efficiency and customer experience.
  • Oversee the daily flow of outbound shipments, aligning with carriers and warehouse teams to secure outbound capacities.
  • Troubleshoot delivery issues such as delays, missing items, damages, or tracking inconsistencies.
  • Support the integration of carriers into our One Hub approach, ensuring smooth transitions during consolidation.
  • Own and drive continuous improvement projects with carriers and internal stakeholders.
  • Measure and improve logistics KPIs such as OTIF, Lead Times, NPS, Damage Rate.
  • Proactively identify bottlenecks and propose solutions to optimize the last mile journey.
  • Ensure flexibility in the setup to handle both peak and off-peak volumes efficiently.
  • Act as the primary contact for carriers while collaborating closely with warehouse operations, Customer Service, and internal teams (Network Design, Finance, IT).
  • Provide data-driven insights and recommendations to management and stakeholders.
  • Prepare and present reports on last mile performance, highlighting trends, risks, and opportunities.
  • Align with country teams to ensure market-specific needs are covered.
  • Understand seasonal and market-specific volume fluctuations and align last mile capacities accordingly.
  • Contribute to strategic decisions around carrier setup, packaging guidelines, and new service offerings.

Requirements

  • Fluency in English (German is a strong advantage).
  • Degree in Business Administration, Supply Chain, Logistics, Economics, or Engineering.
  • 2+ years of experience in Supply Chain / Logistics, ideally with focus on Last Mile or Transport Management.
  • Strong analytical and problem-solving skills with a data-driven mindset.
  • Experience in KPI tracking, dashboarding, and performance analysis.
  • Excellent stakeholder management and communication skills – able to balance carrier, warehouse, and customer needs.
  • Independent, structured, and hands-on working style with an eye for detail.
  • Ability to thrive in a fast-paced and international environment.
  • Entrepreneurial mindset with a drive for continuous improvement.
Benefits
  • We proudly celebrate diversity.
  • We are an equal-opportunity employer committed to promoting inclusion in our workplace.
  • We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Supply Chain ManagementLogistics ManagementKPI TrackingPerformance AnalysisData AnalysisProblem SolvingCost EfficiencyOutbound Shipment ManagementContinuous ImprovementTransport Management
Soft skills
Analytical SkillsStakeholder ManagementCommunication SkillsIndependent WorkingStructured Working StyleAttention to DetailAdaptabilityEntrepreneurial MindsetCollaborationCustomer Focus