Bilingual Customer Service Representative – Korean

Emma – The Sleep Company

Customer Service Freelancer supporting Korean-speaking customers in their shopping experience. Providing pre-sales and post-sales support across multiple platforms and managing customer communication.

Posted 4/30/2026full-timeRemote • 🇵🇭 PhilippinesJuniorWebsite

About the role

Key responsibilities & impact

Handle customer interactions across multiple platforms
Support sales growth and act as a brand representative in communications
Provide pre-sales support including responding to product inquiries
Deliver post-sales support managing order issues
Manage multi-channel communication including email and calls

Requirements

What you’ll need

Native-level fluency in **Korean** (written and spoken)
Proficient in **English** for internal coordination
Minimum **1 year of customer service experience**, preferably in e-commerce or online retail
Experience handling **marketplace platforms** (Coupang, Naver, Shopee, Lazada, etc.) is highly preferred
Familiarity with **order management systems, CRMs, and ticketing tools**
Strong understanding of e-commerce workflows (order lifecycle, returns, refunds, logistics)

Benefits

Comp & perks

Reliable high-speed internet connection
Quiet, professional workspace suitable for calls

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicee-commerce experienceorder managementmarketplace platformsproduct inquiriesorder issuesreturns managementrefunds managementlogistics management

Soft Skills

communicationcustomer interactionbrand representationsupport sales growth