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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing and developing high-performing claims teams within the superannuation and life insurance sectors, while ensuring compliance with relevant legislation and industry best practices. Excels in stakeholder management, communication, and problem-solving to drive operational success and continuous improvement.
Highest-signal resume keywords
Claims Team LeadershipSuperannuation Claims KnowledgeLife Insurance Claims ExpertiseStakeholder ManagementCoaching and Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ResolutionKPI MonitoringQuality Assurance CoordinationTrend AnalysisTechnical Guidance
Soft Skills
CoachingFeedback ProvisionTeam Culture DevelopmentProblem-SolvingCommunication
Tools & Technologies
Microsoft Office Suite
Certifications & Qualifications
National Police Check
Industry Keywords
SuperannuationLife InsurancePersonal InjuryLegislation ComplianceIndustry Best Practices
About the role
Key responsibilities & impact- Lead, coach and develop a team of Case Managers
- Oversee team portfolios, workflow and resources through to claims resolution
- Monitor service standards and KPI performance
- Provide coaching and feedback to support individual and team success
- Provide technical guidance on complex claims and customer matters
- Identify trends, risks and improvement opportunities and implement strategies
- Coordinate quality assurance activities
- Contribute to continuous improvement initiatives
- Foster a positive, engaged and high-performing team culture
- Partner with senior leaders to achieve operational objectives and support business performance
Requirements
What you’ll need- Demonstrated experience leading a claims team within the superannuation, life insurance or personal injury industry
- Strong technical knowledge of superannuation and/or life insurance claims
- Knowledge of relevant legislation and industry best practice
- Proven ability to coach, develop and motivate high-performing teams in a fast-paced environment
- Excellent stakeholder management, communication and problem-solving skills
- Intermediate proficiency in the Microsoft Office suite
- Ability to satisfy a National Police Check
Benefits
Comp & perks- Flexibility to work from home to support work/life balance
- Corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through the RewardsHub program
- Comprehensive learning and development opportunities
- Access to support and counselling services through the Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme
- Salary reviews
- Up to 16 weeks paid parental leave, plus super
- Diverse and collaborative team culture