EML Group

Senior Claims Manager

EML Group

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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Job Level

Senior

About the role

  • Pro-actively manage a portfolio of workers compensation claims to achieve the optimum outcome of early and sustainable return to work with reasonable claim costs
  • Collaborate with medical professionals, employers, brokers, rehab providers and other stakeholders to create an effective Return to Work strategy
  • Assist the worker and employer with the claim process, providing support, managing expectations and ensuring timely access to required services to support return to work and injury recovery
  • Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments
  • Respond to escalations and provide coaching and mentoring to other members of the team

Requirements

  • Minimum 3 years of experience managing claims within the New Zealand Accident Compensation Scheme is mandatory
  • You must currently be residing in New Zealand to be eligible for relocation bonus
  • An empathetic, resilient, and motivational approach to provide customer centric support
  • A driven professional with highly developed written and verbal communication skills
  • Careful consideration to detail with a high concern for accuracy to manage stakeholder engagement
  • A team player who likes to work collaboratively and can also work independently
Benefits
  • A diverse and collaborative team culture like no other
  • Flexibility to work from home to support work/life balance
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Generous discounts from over 350 retailers through our RewardsHub program
  • Comprehensive learning and development opportunities to help you reach your full potential
  • Access to support and counselling services with work or personal matters, through our Employee Assistance Program
  • Companywide events to stay connected and celebrate success
  • Entitlement to annual company incentive scheme + salary reviews
  • Up to 16 weeks paid parental leave, plus super
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
claims managementliability assessmententitlements reviewpayments management
Soft Skills
empathyresiliencemotivationcustomer centric supportwritten communicationverbal communicationattention to detailaccuracycollaborationindependence