Claims Treatment Specialist – Physiotherapy
EML Group
full-time
Posted on:
Location Type: Hybrid
Location: Parramatta • Australia
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About the role
- Work collaboratively and proactively with the operations team supporting a claim to ensure a coordinated and tailored claim strategy and appropriate customer experience.
- Assess treatment requests to support worker’s recovery in line with the Clinical Framework.
- Conduct file reviews and provide clinical opinions on treatment strategies, reviewing medical records and other relevant information.
- Liaise and negotiate with treating providers, doctors, specialists, and allied health professionals to facilitate treatment upgrades and manage treatment modalities.
- Identify the need for and refer to external services like Independent Physiotherapy Consultants or Independent Medical Examinations.
- Educate and train employers, and operational team members on clinical considerations, best practices, and negotiation techniques to support successful recovery and return to work outcomes.
Requirements
- Bachelor's Degree of Physiotherapy (or higher)
- Current AHPRA registration
- Demonstrated (5 years +) in clinical physiotherapy practice , with a strong focus on musculoskeletal injuries.
- Well established knowledge of disability and injury management best practice
- Comprehensive understanding and demonstrated experience working in the personal injury industry, ideally with experience with the workers compensation insurance and legislation.
- Excellent communication and interpersonal skills, with the ability to effectively engage and negotiate with stakeholders at all levels.
- Proficiency in Microsoft office suite and ability to work across multiple claims systems.
Benefits
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
physiotherapyclinical practicemusculoskeletal injuriesdisability managementinjury managementnegotiation techniquesfile reviewsclinical opinionstreatment strategiestreatment modalities
Soft Skills
communicationinterpersonal skillscollaborationproactive approachtrainingeducationstakeholder engagementnegotiationcustomer experienceteamwork
Certifications
Bachelor's Degree in PhysiotherapyAHPRA registration