Account Manager

EMIL Group

Account Manager responsible for strategic account development and customer satisfaction in the B2B insurance sector. Focusing on long-term partnerships and growth through upselling and cross-selling.

Posted 5/23/2026full-timeRemote • 🇩🇪 GermanySeniorLeadWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Strategic development of existing customers in the insurance market
Primary point of contact at management level
Ensure customers get maximum value from the EMIL Insurance Suite
Build and maintain long-term relationships with decision-makers at C-level and departmental levels
Strategically grow accounts with a focus on share of wallet
Position EMIL as a technology partner for insurers’ digital transformation
Regular executive meetings, business reviews and alignment of the joint roadmap
Identify upselling and cross-selling opportunities within existing customers
Close collaboration with Sales, Product and Customer Delivery
Proactive planning and management of contract renewals
Ensure high customer satisfaction and long-term partnerships
Develop and implement appropriate measures for churn prevention
Support customers during implementation and operation of the EMIL platform
Coordinate between customer, Delivery, Support and Product Management
Escalation management for critical issues
Develop reference customers, case studies and success stories
Support Marketing and Sales at events, with references and industry positioning
Systematic feedback of customer input to Product Management and Go-to-Market

Requirements

What you’ll need

At least 7–10 years’ experience in Account Management or Enterprise Sales in a software or IT environment
Experience managing complex enterprise customers, ideally in the insurance sector
Proven track record of expanding existing customer relationships (upselling / cross-selling / renewals)
Strong understanding of IT architectures, SaaS models and digital transformation projects
Ability to build and nurture relationships at C-level and departmental levels
Experience managing complex stakeholder structures and transformation projects
Structured, independent working style and strong customer orientation
Excellent communication and presentation skills at management level
Native-level German and very good spoken and written English

Benefits

Comp & perks

An attractive compensation package aligned with your experience, qualifications and responsibilities
A remote-friendly working model with occasional travel to our Berlin office
30 days of annual leave, plus half days off on Dec 24 and Dec 31
A personal training and development budget of at least €500 (possibly more)
Exciting internal development opportunities through a fixed role-development model, regular feedback cycles and performance reviews
Company contribution to Urban Sports Club membership
Heavily subsidized company pension plan
A VSOP (virtual stock option plan) program allowing employees to share in the company’s success
We provide modern hardware — choose Windows or iOS
Weekly company lunches and a well-stocked snack bar for small cravings
As part of a dynamic, motivated team of experts you’ll benefit directly from colleagues’ knowledge

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Hard Skills & Tools

Account ManagementEnterprise SalesSaaS modelsIT architecturesdigital transformation projectsupsellingcross-sellingcontract renewalscustomer satisfactionchurn prevention

Soft Skills

relationship buildingcustomer orientationcommunication skillspresentation skillsindependent working stylestakeholder managementstrategic planningcollaborationproblem-solvingexecutive engagement