Customer Delivery Manager, Insurance Software

EMIL Group

Customer Delivery Manager implementing EMIL Insurance Suite for insurance clients, ensuring Go-Live success and long-term support. Collaborate on technical projects and manage stakeholder relationships.

Posted 4/29/2026full-timeRemote • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSGo

About the role

Key responsibilities & impact

You provide potential customers with proofs of concept and act as the primary point of contact both before the product purchase and during implementation
You deploy our SaaS solution quickly and successfully at customer sites, instruct them on usage and operation of the product, and ensure a smooth software go-live
After go-live, you support troubleshooting and answer questions, laying the foundation for the customer's long-term success
You take responsibility for project management and communication with all stakeholders, both internal and external; you meet regularly with the team and keep everyone informed
When required, you document requirements, customizations and project progress

Requirements

What you’ll need

You have at least 4–5 years of experience working on technical projects or integrations, ideally at a SaaS provider in the insurance domain
Technical affinity; a technical background is preferred
You are able to build strong, trust-based relationships with internal and external stakeholders
You are comfortable in project management and work in a solution- and detail-oriented manner
Fluent, business‑level communication skills in English and German, both written and spoken, are required; French is a plus
Experience with APIs, BPMN, SaaS platforms, AWS technologies, testing, requirements engineering and the insurance industry is a plus
Consulting experience is a big plus :-)
You are curious and interested in understanding the insurance landscape and its processes
You are familiar with working in a dynamic environment and agile project management methods are not foreign to you
Approximately 20% willingness to travel within Switzerland and/or Germany (if applicable).

Benefits

Comp & perks

An attractive compensation package aligned with your experience, qualifications and responsibilities
A remote-friendly working model with occasional travel to our offices in Berlin and Zurich
30 days of vacation; additionally we give you a half day off on 24th and 31st December
A personal learning and development budget of at least €500 (potentially more) which we invest in your growth
Exciting internal growth opportunities thanks to a structured role-development model, regular feedback cycles and performance reviews
A company subsidy for Urban Sports Club membership to support your work–life balance
A heavily subsidised company pension plan to help us secure your future together
A VSOP program that lets you share in the company's success as an employee
We provide modern hardware — you choose Windows or iOS
Weekly company lunches and a well-stocked snack bar keep you fuelled throughout the day
As part of a dynamic and motivated team of experts you benefit directly from colleagues' knowledge; team spirit and mutual support are an essential part of our culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementrequirements engineeringAPI integrationBPMNSaaS deploymenttroubleshootingtestingagile methodologiestechnical affinityconsulting

Soft Skills

communicationrelationship buildingsolution-orienteddetail-orientedcuriositystakeholder managementteam collaborationadaptabilitycustomer supportproblem-solving