EMIL Group

Senior Customer Delivery Manager – Software for Insurance

EMIL Group

full-time

Posted on:

Location Type: Remote

Location: Switzerland

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Job Level

Senior

Tech Stack

Go

About the role

  • As an experienced Customer Delivery Manager (m/f/d), you ensure our insurance clients can use the EMIL Insurance Suite to meet their specific needs.
  • You are part of our Customer Delivery department and contribute to the digital transformation of the insurance industry by implementing our SaaS solution at client sites.
  • You provide prospective clients with proofs of concept and act as the primary point of contact both before product purchase and during implementation.
  • You deploy our SaaS solution quickly and successfully for our clients, explain how to use and operate the product to enable a smooth software go-live.
  • After go-live, you support troubleshooting and answer questions, laying the foundation for the client’s long-term success.
  • You are responsible for project management and communication with all stakeholders, both internal and external; you meet regularly with the team and keep everyone informed.
  • Where required, you document requirements, customizations and project progress.

Requirements

  • You have at least 8–9 years of experience working on technical projects or integrations, preferably at a SaaS provider in the insurance domain.
  • Technical affinity; ideally you have a technical background.
  • You can build strong, trust-based relationships with internal and external stakeholders.
  • You are comfortable with project management and work in a solution- and detail-oriented way.
  • Fluent, business-level communication skills in English and German (spoken and written) are a must; French is an advantage.
  • Experience with APIs, SaaS platforms and the insurance industry is a plus.
  • Consultancy experience is a huge plus :-)
  • You are curious and interested in understanding the insurance landscape and its processes.
  • You are familiar with working in a dynamic environment and agile project management methods are not new to you.
Benefits
  • An attractive compensation package aligned with your experience, qualifications and responsibilities.
  • A remote-friendly working model with occasional travel to our Berlin / Zurich office.
  • 27 days of vacation (CH); additionally, you receive a half day off on 24th and 31st December.
  • A personal training budget of at least €500 (possibly more) that we invest in your development together.
  • Exciting internal development opportunities through a formal role-development model, fixed feedback cycles and performance reviews.
  • A company subsidy for Urban Sports Club membership to support your work-life balance.
  • A heavily subsidized company pension scheme to help secure your future.
  • A VSOP (virtual share ownership plan), allowing employees to share in the company’s success.
  • We provide modern hardware; you choose Windows or iOS.
  • We invite you to Homecoming Week three times a year, either in Berlin or at off-sites in nature / warmer countries.
  • As part of a dynamic, motivated team of domain experts, you directly benefit from your colleagues’ knowledge — teamwork and mutual support are an essential part of our culture.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementAPIsSaaStechnical project managementintegrationstroubleshootingdocumentationproofs of conceptagile project managementcustomizations
Soft Skills
relationship buildingcommunicationsolution-orienteddetail-orientedcuriositystakeholder managementteam collaborationadaptabilityproblem-solvingclient support