Experienced Customer Delivery Manager – Insurance Software

EMIL Group

full-time

Posted on: 12/23/2025

Location Type: Hybrid

Location: Berlin • 🇩🇪 Germany

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SeniorLead

About the role

Ensure that insurance clients can use the EMIL Insurance Suite
Deliver proofs of concept and act as the customer's point of contact before and during implementation
Deploy the SaaS solution quickly and successfully at customer sites
Provide troubleshooting and support to ensure customers’ long-term success
Take responsibility for project management and communication with stakeholders

Minimum 8–9 years of experience working on technical projects or integrations, ideally with a SaaS provider in the insurance sector
Technical affinity, preferably with a technical background
Ability to build strong, trusted relationships with internal and external stakeholders
Experience with APIs, SaaS platforms and knowledge of the insurance industry is a plus
Consulting experience is a big plus
Fluent, business-level spoken and written English and German is required; French is an advantage
Familiarity with agile project management methodologies

Benefits

Individual development opportunities through clearly defined goals and responsibilities, plus a training budget
Hybrid work model with the option to work remotely, from home, or from our office in Berlin Mitte
Attractive additional benefits such as company pension plan and VSOP for your share in the company’s success
Top-notch hardware to support your work and ideas
Regular team events in Berlin or off-site in nature and in warmer locations
Be part of a dynamic, international and passionate team with strong expertise — team spirit and solidarity are very important to us

Tip: use these terms in your resume and cover letter to boost ATS matches.

APIsSaaSproject managementtroubleshootingtechnical project integrationproofs of conceptcustomer supporttechnical affinityagile methodologies

relationship buildingcommunicationstakeholder management