Ecosystem Success Manager, MSP – Digital Sovereignty
Monster
CloudKubernetesLinux
Customer Success Manager
Emi Labs
full-time
Posted on:
Location Type: Hybrid
Location: 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
About the role
- You'll be managing the relationships with our enterprise clients, guaranteeing that they get the most out of our platform and become loyal promoters, becoming a trusted partner for our customer's leadership team.
- You'll also be in charge of driving adoption through different initiatives, delivering result presentations, and being the voice of the customer inside our organization.
Requirements
- +5 years of working experience and at least 2 years of experience managing relationships with big companies, ideally with enterprise accounts. Experience in Management Consulting, Customer Success, Account Management, and Business Development, is a plus.
- Analytical mentality.
- Impressive executive presence and communication abilities.
- Strong leadership skills.
- Ability to create structure in ambiguous situations and design effective processes.
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services).
- Thrives working in a growing environment, with the uncertainty and chaos of an early-stage startup.
- Being a fluent English speaker or native is a plus.
Benefits
- 🧑🏽💻 **Flexible remote-first work culture**. We work towards goals*
- 📈 Stock Options: Stock Options Package as part of your compensation package.
- 🏖️ **Vacations: **3-weeks of vacation
- 🧑🎄 **Holiday season: **Week off between Christmas and New Years' eve
- 🩺 **Health coverage**: Up to $1500 per year for local health insurance coverage
- 💆 **Physical Wellness program: **we have partnered up with Gympass, a wellbeing platform that offers the best coverage of top gyms, studios, and activities for you to choose from
- 🇺🇸 **English Lessons: **Improve your English skills with our in-company teachers
- 📚 **Internal library: **Get all the free books - digital, physical - you like, anytime
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
analytical mentalityexecutive presencecommunication abilitiesleadership skillsability to create structuredesign effective processescross-functional teamworkadaptability in uncertaintycustomer advocacyrelationship management
