Customer Service Representative, French

Emerson

Customer Service Representative managing orders and inquiries for a company in Romania. Facilitating communication with clients and collaborating with internal teams to ensure satisfaction.

Posted 7/24/2026full-timeGILAU • 🇷🇴 RomaniaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer orders through MRP systems while ensuring compliance with company regulations. Strong communication and teamwork skills are essential for collaborating with various internal departments and assisting clients effectively.

Highest-signal resume keywords

MRP System ManagementCustomer Service ExperienceOrder ProcessingFrench Language ProficiencyMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementCompliance VerificationDocumentation PreparationReport GenerationLogistics Coordination

Soft Skills

Excellent CommunicationTeamworkProblem-SolvingIndependence

Industry Keywords

Material Requirements PlanningIncotermsCustomer OrdersSales CollaborationQuality Assurance

About the role

Key responsibilities & impact

Manage and process daily customer orders using the company's MRP (Material Requirements Planning) system.
Collaborate closely with sales, quotation, and technical teams to ensure the accuracy of orders and offers.
Create and maintain special product files in the company's specific system.
Verify compliance with company regulations regarding order approval and secure necessary approvals.
Monitor order status regularly and communicate delivery timelines and updates to clients through email or phone.
Assist clients with any order-related issues, including pricing, delivery times, manufacturing schedules, and logistics.
Work alongside internal departments such as sales, logistics, and quality assurance to gather additional information and resolve customer inquiries.
Prepare documentation for order shipments, ensuring adherence to current delivery Incoterms.
Generate reports on order statuses and customer interactions as part of your portfolio management.

Requirements

What you’ll need

A high school diploma or equivalent.
Excellent communication skills and teamwork.
Proven experience in customer service or a related field.
Upper-intermediate to advanced French language skills (spoken and written).
Intermediate proficiency in English, both verbal and written.
Proficient computer skills, especially in MS Office applications.
Ability to work effectively within a team and independently.
Familiarity with MRP (Material Requirements Planning) systems and experience managing orders within such systems.

Benefits

Comp & perks

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams.
Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.