German-Speaking Technical Support Representative Intern

Emerson

Technical Support Representative Intern at Emerson providing technical support to customers with NI products. Collaborating with teams to ensure customer success through validated technical solutions.

Posted 7/23/2026internshipDebrecen • 🇭🇺 HungaryEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support, customer interaction, and issue resolution while utilizing Knowledge-Centered Service (KCS) methodology. Proficient in managing customer data records and facilitating self-service solutions for technical issues.

Highest-signal resume keywords

Technical Support ExperienceKnowledge-Centered Service (KCS)Customer Data ManagementBilingual in German and EnglishIssue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportData Integrity ManagementIncident ResolutionCustomer Entitlement ValidationTechnical Issue Dispatching

Soft Skills

Customer InteractionDocumentation SkillsProblem-Solving

Industry Keywords

Engineering EducationScience-Related FieldTechnical Support PositionSelf-Service ResolutionKnowledge Base Articles

About the role

Key responsibilities & impact

Creates and routes technical issues for all customers.
Handle inbound technical support requests (Phone, Email, Web).
Validates customer entitlements and approves exceptions for unentitled customers.
Dispatch out-of-TSR scope technical issues to the appropriate support group.
Create and manage customer data records within our applications to ensure proper data integrity.
Resolves technical issues for customers across all account tiers.
Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
Increase technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
Captures and documents knowledge to enable self-service resolution.
Learns and adopt Knowledge-Centered Service (KCS) methodology.
Enables customers to self-serve by creating and editing Knowledge based articles.

Requirements

What you’ll need

Technician-level education in engineering or a science-related field, such as IT, electronic engineering, automotive, manufacturing support, or other.
Alternatively, currently pursuing a bachelor’s degree in an engineering or science-related field OR having 1+ year of experience working in a Technical Support position.
Intermediate or advanced level of German and English, oral and written.

Benefits

Comp & perks

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow.
We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams.
Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.
Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.