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Emerson

Order Management Specialist

Emerson

Order Management Specialist managing customer orders in Cluj-Napoca. Ensuring timely execution and high standard of customer experience while collaborating with internal teams.

Posted 7/22/2026full-timeCluj-Napoca • 🇷🇴 RomaniaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in order management and customer service, ensuring high-quality experiences through effective communication and collaboration. Capable of utilizing ERP systems and managing customer inquiries while supporting process improvements and compliance.

Highest-signal resume keywords
Proficiency In French And EnglishOrder Management ExperienceERP System ProficiencyStrong Customer OrientationExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order ManagementData AccuracyDocumentationInvoicingProcess Improvement
Soft Skills
Customer ServiceCollaborationProblem-SolvingOrganizational SkillsWorkload Management
Tools & Technologies
ERP SystemsCRM SystemsOracleSAP
Industry Keywords
Customer Portfolio ManagementOrder LifecycleAfter-Sales SupportDispute ResolutionCross-Functional Collaboration

Tech Stack

Tools & technologies
ERPOracle

About the role

Key responsibilities & impact
  • Act as a single point of contact for a dedicated customer portfolio, ensuring a consistent and high-quality experience
  • Review and manage customer orders in ERP and CRM systems, ensuring data accuracy and completeness
  • Proactively communicate order status updates, changes, and potential delays to customers
  • Monitor order progress and collaborate with internal teams and factories to ensure timely delivery
  • Handle customer inquiries, complaints, and after-sales issues, ensuring resolution through cross-functional collaboration
  • Ensure accurate documentation, order acknowledgments, invoicing, and compliance with agreed delivery terms
  • Support dispute resolution, credit/rebilling processes, and collaboration with finance and collections teams
  • Contribute to process improvements, maintain accurate records, and support knowledge sharing within the team.

Requirements

What you’ll need
  • Proficiency in French and English (written and spoken) and confidence using ERP systems (e.g., Oracle, SAP)
  • Experience in order management, customer service, or a similar operational role in a fast-paced environment
  • Strong customer orientation and ability to deliver high-quality service across the full order lifecycle
  • Excellent communication, collaboration, and problem-solving skills across cross-functional teams
  • Strong organizational skills with the ability to prioritize, manage workload, and handle multiple variables effectively

Benefits

Comp & perks
  • Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive
  • We prioritize a workplace where every employee is valued, respected, and empowered to grow
  • We foster an environment that encourages innovation, collaboration, and diverse perspectives
  • Our award-winning employee development programs