Technical Support Representative, German-Speaking

Emerson

Technical Support Representative assisting customers with all aspects of Test & Measurement products. Handling technical support inquiries via phone, email, and web to ensure customer success.

Posted 7/16/2026full-timeSan José • 🇨🇷 Costa RicaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support, customer interaction, and data management while utilizing Knowledge-Centered Service (KCS) methodology to enhance self-service capabilities. Proficient in resolving technical issues across various account tiers and ensuring data integrity within applications.

Highest-signal resume keywords

Technical Support ExperienceKnowledge-Centered Service (KCS)Customer Data ManagementBilingual in German and EnglishTechnical Issue Resolution

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportData ManagementIssue ResolutionCustomer Entitlement ValidationKnowledge Article Creation

Soft Skills

Customer InteractionDocumentation SkillsProblem-Solving

Industry Keywords

Engineering EducationScience-Related FieldTechnical Support PositionSelf-Service ResolutionTechnical Issue Dispatch

About the role

Key responsibilities & impact

Creates and routes technical issues for all customers
Handle inbound technical support requests (Phone, Email, Web).
Validates customer entitlements and approves exceptions for unentitled customers.
Dispatch out-of-TSR scope technical issues to the appropriate support group.
Create and manage customer data records within our applications to ensure proper data integrity.
Resolves technical issues for customers across all account tiers
Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
Increase technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
Captures and documents knowledge to enable self-service resolution
Learns and adopt Knowledge-Centered Service (KCS) methodology.
Enables customers to self-serve by creating and editing Knowledge based articles.

Requirements

What you’ll need

Technician-level education in engineering or a science-related field, such as IT, electronic engineering, automotive, manufacturing support, or other.
Alternatively, currently pursuing a bachelor’s degree in an engineering or science-related field OR having 1+ year of experience working in a Technical Support position.
Intermediate or advanced level of German and English, oral and written.

Benefits

Comp & perks

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more.
Our culture offers flexible time off plans, vacation and holiday leave.