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Inside Sales Coordinator
EmersonInside Sales Coordinator at Emerson delivering customer-focused technical support for Australia and New Zealand. Collaborating with internal teams to ensure efficient order processing and customer satisfaction.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and inside sales within a technical environment, effectively managing customer inquiries and providing tailored product recommendations. Proficient in using customer relationship management systems to maintain accurate records and support sales strategies.
Highest-signal resume keywords
Customer Relationship ManagementTechnical Product SupportOrder ProcessingClear CommunicationAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inside SalesCustomer ServiceOrder ManagementQuotation PreparationTechnical Specifications
Soft Skills
Customer-Focused MindsetCollaborationProfessionalism
Tools & Technologies
Customer Relationship Management SystemsStandard Office Tools
Industry Keywords
Technical EnvironmentOperational ProceduresSales OpportunitiesDelivery Commitments
About the role
Key responsibilities & impact- Respond to incoming customer enquiries from Australia and New Zealand with professionalism and care.
- Understand customer needs and expectations to recommend suitable products and solutions.
- Propose alternative products based on cost, availability, or technical specifications where appropriate.
- Provide first‑level technical product support and collaborate with subject matter experts when escalation is required.
- Prepare and process customer orders, quotations, returns, and changes accurately and efficiently.
- Present pricing, credit, and commercial terms in line with established procedures.
- Communicate estimated lead times and suggest options to help customers meet delivery requirements.
- Coordinate with internal teams and suppliers to track order status and meet delivery commitments.
- Partner with external sales colleagues to support account strategies and sales opportunities.
- Maintain accurate records in customer relationship management systems and provide regular updates to key customers.
- Work in line with quality, safety, and operational procedures.
Requirements
What you’ll need- Experience in an inside sales, customer service, or coordination role within a technical or industrial environment.
- Confidence using customer relationship management systems and standard office tools.
- The ability to manage multiple tasks while maintaining attention to detail.
- Clear communication skills and a customer‑focused mindset.
- Eligibility to work in Australia.
Benefits
Comp & perks- At Emerson, we believe diverse teams drive better outcomes.
- We are committed to creating a workplace where everyone feels respected, supported, and able to do their best work.
- We encourage applicants from all backgrounds and experiences and focus on skills, potential, and willingness to learn.
- We offer a collaborative environment, opportunities for development, and the chance to contribute to solutions that make a meaningful impact for our customers and communities.