Senior Applications Engineer

Emerson

Application Engineer developing customer solutions using OptimalPlus applications and AI tools. Collaborating with clients to improve manufacturing yield, quality, and efficiency in high-volume environments.

Posted 7/15/2026full-timeNew Taipei City • 🇹🇼 TaiwanSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing customer solutions using OptimalPlus applications and AI or Python-based tools, with a strong focus on analyzing production data to drive improvements in yield, quality, and operational efficiency. Proven ability to communicate technical insights effectively and support customer account growth through strategic collaboration and on-site engagement.

Highest-signal resume keywords

OptimalPlus ApplicationsAI ToolsPython ProgrammingManufacturing Performance MetricsCustomer Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisTechnical SolutionsProduction Data InsightsROI ReportingIssue Resolution

Soft Skills

Strong CommunicationCustomer AdvocacyCollaboration

Industry Keywords

ManufacturingEngineeringSoftware EnvironmentYieldQualityReliabilityThroughput

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Develop customer solutions using OptimalPlus applications and AI or Python‑based tools to deliver measurable return on investment (ROI).
Analyze real production data to identify opportunities to improve yield, quality, reliability, throughput, and operational efficiency, and clearly communicate findings to customers.
Build and maintain deep technical knowledge of OptimalPlus software to effectively support customer needs and drive value adoption.
Serve as the primary technical contact for assigned customer accounts, including ownership of issue resolution and escalation management.
Collaborate with Product Management, Business Development, Customer Success, and Account Management teams to understand customer requirements and support account expansion.
Define and manage account priorities, including daily support activities, new functionality requests, customer training, and growth opportunities.
Provide on‑site customer support and lead regular customer meetings such as weekly status updates and reviews of bugs, enhancements, and feature requests.
Prepare and present ROI summary reports and business impact updates for customer accounts.
Participate in customer escalation meetings, define improvement plans, and track execution and outcomes.
Act as a customer advocate by sharing insights and feedback with Product Management and R&D teams.
Support account growth and performance, measured through Quarterly Business Reviews, including customer satisfaction, ROI, responsiveness, and contract renewals or upsell activities.

Requirements

What you’ll need

Experience applying technical or data‑driven solutions in a manufacturing, engineering, or software environment.
Working knowledge of manufacturing performance metrics such as yield, quality, reliability, genealogy, or throughput.
Ability to analyze production data and translate findings into customer‑ready insights and recommendations.
Experience working directly with customers in a technical, support, or consulting capacity.
Strong communication skills, with the ability to explain technical concepts clearly to varied audiences.
Willingness to provide on‑site customer support and engage in regular customer meetings as needed.

Benefits

Comp & perks

Employee Assistance Program
paid parental leave (maternal and paternal)
vacation and holiday leave
competitive benefits plans
a variety of medical insurance plans
employee resource groups
recognition
professional development opportunities