Technical Support Engineer II

Emerson

Technical Support Engineer responsible for customer inquiries and basic product troubleshooting. Collaborating on continuous improvement initiatives in a fast-paced environment.

Posted 7/10/2026full-timeMandaluyong • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Monitor and respond to incoming customer inquiries through calls, emails, and chats.
Perform basic product troubleshooting using information from public documents and limited to business unit products.
Explain product specifications and product features to customers.
Gather, collect, organize, and send electronic copies of documentation to the customers.
Identify project ideas and opportunities that support continuous improvement initiatives

Requirements

What you’ll need

Bachelor’s degree in Electrical Engineering or other Engineering courses.
Solid understanding of basic information about electrical.
Knowledge of basic installations and applications of wiring and other electrical products.
Knowledge of hazardous locations markets.
Experience in installations and applications of wiring and other related products.

Benefits

Comp & perks

Competitive benefits plans
A variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition
Flexible time off plans
Paid parental leave (maternal and paternal)
Vacation
Holiday leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Electrical EngineeringProduct TroubleshootingWiring InstallationsElectrical ApplicationsProduct Specifications

Soft Skills

Customer CommunicationOrganizational SkillsProblem-Solving