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Account Operations Representative
EmersonAccount Operations Representative focused on serving customers and collaborating with sales team to drive efficiency. Managing operational aspects and establishing strong customer relationships across functions.
About the role
Key responsibilities & impact- Leverage operational expertise to customize and own the account treatment strategy by developing and executing the account support plan
- Be a trusted collaborative partner for sellers by providing operational expertise throughout the customer journey (Pre-Sales, coordinate delivery, Post sale activities) to enhance sales productivity.
- Manage operational aspect of opportunities through the opportunity lifecycle, remove roadblocks to accelerate billings
- Establish and maintain strong customer relationship with key technical and operational counterparts within the accounts to capture customer operational profile to provide effortless customer experience.
- Providing differentiated support by understanding customer needs, Test & Measurement business model, offerings, and capabilities.
- Apply commercial acumen to capture buying cycle insights (lead discovery engagements with the customer to capture funding source, procurement process, and approval process).
- Responsible for managing customer assets and entitlements.
- Identify opportunities to drive velocity and remove roadblocks through the customer engagement process.
- Proactive opportunity and project management with cross functional teams to streamline customer experience and maximize revenue
- Provide inputs into the Quarterly business reviews and score card reviews
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Engineering, or related field
- 5+ years of experience in a support role within Sales or Operations functions
- Fluent English and other European language competency
- Possess the ability to build strong partnerships both internally and externally
- Strong communication skills, including the ability to deliver crisp, concise verbal and written updates
Benefits
Comp & perks- Competitive benefits plans
- A variety of medical insurance plans
- Employee Assistance Program
- Flexible time off plans
- Paid vacation and holiday leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Account Treatment StrategyOpportunity Lifecycle ManagementCommercial AcumenTest & Measurement Business ModelCustomer Engagement Process
Soft Skills
Strong Communication SkillsPartnership BuildingProactive Problem Solving
Certifications
Bachelor’s Degree in Business AdministrationBachelor’s Degree in Engineering