Customer Service Support

Emerson

Order Management Specialist I ensuring accurate processing and handling of customer purchase orders at Emerson Automation Solutions. Collaborating closely with internal teams and communication with customers to meet order requirements.

Posted 6/25/2026full-timeSan José • 🇨🇷 Costa RicaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems.
Act as the primary contact for the customers through different communications channels.
Lead and initiate proactive communication to resolve purchase order issues or to collect missing information at the order entry stage.
Proactively manage order backlog and resolve order issues and delays, process and release orders for its correct and timely delivery.
Maintain updated customer information in business systems and other databases.
Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures.
Assure compliance conformity with import/export, contract and government requirements.
Manage the intercompany orders and providers delivery dates.

Requirements

What you’ll need

Bachelor’s degree or equivalent in business administration, accounting, finance, supply chain management, logistics, or a related field.
Excellent verbal and written communication skills to interact with customers, suppliers, and internal team members effectively.
1-2 years of combined experience in roles such as customer service, planning, project management/coordination, order management, logistics, or related fields.
Proficiency in Windows and MS Office applications is a must, along with solid keyboard skills.
Intermediate level of English proficiency is required.
Availability: You must be willing to work during the following schedules: 6am to 3pm, 7am to 4pm, or 8am to 5pm.

Benefits

Comp & perks

Competitive benefits plans
Variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition plans
Flexible time off plans
Vacation and holiday leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order managementcompliancerecord retentiondocumentation procedureslogisticsproject managementsupply chain managementcustomer servicedata entrypurchase order processing

Soft Skills

communication skillsproblem-solvingproactive managementinterpersonal skillsorganizational skillsattention to detailteam collaborationcustomer interactionleadershiptime management

Certifications

Bachelor’s degree in business administrationBachelor’s degree in accountingBachelor’s degree in financeBachelor’s degree in supply chain managementBachelor’s degree in logistics