Staff Partner Operations Manager
Emerson
full-time
Posted on:
Location Type: Hybrid
Location: Heredia • 🇨🇷 Costa Rica
Visit company websiteJob Level
Lead
About the role
- Serve as the primary point of contact for assigned accounts, participating in regular meetings and maintaining a strong operational relationship with partners.
- Act as a trusted, collaborative partner for both internal and external collaborators.
- Establish and nurture relationships with key customer counterparts, including procurement, account payable, buyer, and sales account representatives.
- Manage customer assets and entitlements, finding opportunities and addressing roadblocks to drive opportunity velocity and operational readiness.
- Identify and surface opportunities for continuous improvement throughout the sales cycle.
- Partner with Sellers to streamline the business closing process.
- Engage in mentorship and training initiatives to support the onboarding and ongoing education of peers and customers.
- Recommend ad-hoc technical and operational solutions within the scope of operational transactions.
- Define and deliver meaningful analytics based on partners’ care-about, evaluation criteria, and methodology.
- Provide inputs into quarterly business reviews and scorecard reviews.
- Recommend purchasing and channel options.
- Manage blocking issues and drive continuous improvement for non-standard commercial terms and processes.
Requirements
- Bachelor’s degree in a technical, business, or communications field, or equivalent experience
- 2-3 years of experience in Shared Service Centers
- Expertise in account management and differentiated account treatment strategy
- Experience within a sales or operational function
- Analytical, problem-solving, and self-starter approach
- Proficiency in computer usage and MS Office skills
- Experience supporting a field sales organization, including the use of CRM tools and processes
- Ability to work effectively in an ambiguous environment
- Strong communication skills with the ability to deliver clear, concise updates to various audiences
- Effective at building and influencing relationships
- Experience working across various geographies and functions
- Advanced English skills (B2+) for excellent reading, writing, and verbal communication
Benefits
- Competitive benefits plans
- A variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition programs
- Flexible time off plans
- Vacation and holiday leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementdifferentiated account treatment strategyanalytical skillsproblem-solvingCRM toolsMS Office
Soft skills
communication skillsrelationship buildinginfluencingmentorshiptrainingself-starteradaptability
Certifications
Bachelor’s degree