People Data Operations Support Specialist
Emerson
full-time
Posted on:
Location Type: Hybrid
Location: Mandaluyong • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Oracle
About the role
- Process routine HR data transactions within the HCM system as it relates to the employee life cycle while maintaining data integrity and confidentiality.
- Ensure accurate and timely entry of employee data in support of US payroll, which includes multiple states, pay frequencies, and legal entities.
- Monitor and support distribution of requests in the People Services and Digital HCM case management system, ensuring that service requests are accurately assigned appropriately and relevant information are communicated promptly.
- Interact with HR contacts in the businesses to assist with their system questions and processing needs.
- Provide support to users and resolve questions about Core HR system, including employee self-service.
- Respond timely and accurately to questions that arrive through services box, email, and phone.
- Deliver exceptional customer service by providing timely responses, accurate information, and proactive assistance.
- Support internal communication by maintaining HR system user community lists and distributing key messages related to system and process updates.
- Identify and report issues and system errors that impact productivity and/or employee experience.
Requirements
- Bachelor’s degree in Human Resources, Payroll, Business, or related fields.
- Knowledgeable Microsoft Excel, Word, and Outlook.
- Experience with Oracle applications is a plus.
Benefits
- Employee Assistance Program
- Medical insurance plans
- Paid parental leave (maternal and paternal)
- Vacation
- Holiday leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HCM systemdata integrityUS payrollemployee data entrycase management systemCore HR systemMicrosoft ExcelMicrosoft WordMicrosoft OutlookOracle applications
Soft skills
customer servicecommunicationproblem-solvingtimelinessattention to detailproactive assistanceinterpersonal skillssupportcollaborationresponsiveness
Certifications
Bachelor’s degree in Human ResourcesBachelor’s degree in PayrollBachelor’s degree in Business