Technical Sales Support

Emerson

Providing technical support for Fluid Automation Products & Solutions. Collaborating with Customers, Sales Representatives, and Business partners to ensure satisfaction and effective problem resolution.

Posted 6/22/2026full-timeManchester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handle technical enquiries for entire portfolio.
Handle technical requests and quotations (RFQ).
Track quotations to Customers, on behalf of Salespersons.
Provide technical service assistance relating to application problems with products installed in the field; provide recommended solutions/corrective actions; ensure all Customer requests are properly handled and closed to Customer Satisfaction
Provide competitor product cross-references, as required
Generate leads for sales force through active listening and probing for customer requirements and opportunities
Provide internal feedback within the company regarding customer concerns, by gathering and analyzing the broad source of information collected through Customer interactions
Detect non-conformities and report them; contributes to continuous improvement
On request, participate in trade shows for both duty and surveys as requested by Sales & Marketing
Maintain and develop full knowledge of product portfolio; keep update on new products and portfolio evolution: product range evolutions, new products introduction, obsolescence, replacement products
Ensure that any activity, task, and responsibility, as well as all transactions, are managed and performed in full compliance with the Company ITC certification program and with the Quality and Environmental Management System

Requirements

What you’ll need

Details oriented, ability to work under time pressure and multi-tasks, good judgment skills
Strong analytical skills and problem-solving abilities; proactive
Good Customer sense; interest for Commercial role and environment
Cooperative; willingness to interact and work with others; team player
Excellent verbal and written communication skills. Fluent English.
Direct and interactive computer skills and electronic business interfaces: Outlook, Microsoft Office

Benefits

Comp & perks

wellbeing benefits
healthcare plans and eyecare
benefits centred around professional development
Employee Assistance Program
employee resource groups
recognition
flexible time off plans
paid family leave (maternal, adoption and paternal)
holiday leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical service assistanceapplication problem solvingquotation trackinglead generationcustomer requirement analysisnon-conformity detectioncontinuous improvementproduct knowledgecompliance managementquality management

Soft Skills

detail-orientedability to work under time pressuremulti-taskinggood judgmentstrong analytical skillsproblem-solvingcustomer sensecooperativeteam playerexcellent communication skills

Certifications

ITC certification