Manager – Water Site Support

Emerson

Manager overseeing engineering support teams in water and wastewater systems in Detroit. Guiding project execution, fostering team growth, and championing customer satisfaction.

Posted 6/17/2026full-timeNovi • Missouri • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Provide on-site leadership, supporting daily operational and business needs
Lead, assign, and support the development of a team of site engineers, fostering growth and accountability
Deliver high-quality customer support, including system troubleshooting, field services, system startups, upgrades, and execution of smaller-scale projects
Build and maintain strong customer relationships to promote satisfaction, trust, and long-term business growth
Develop and implement training and development plans to prepare team members to meet evolving customer and technical needs
Collaborate with the Manager of Detroit Water Projects to align staffing and support resources with project schedules
Support estimating efforts and resource planning for future customer support and business opportunities
Drive effective, innovative solutions to customer challenges, strengthening Emerson’s value in the water and wastewater industry
Partner with customers to resolve technical, contractual, and warranty matters while balancing service excellence with business objectives
Promote a culture of safety, integrity, collaboration, and continuous improvement in all activities

Requirements

What you’ll need

Bachelor’s degree in engineering, a technical field, or equivalent combination of education and relevant experience
8+ years of experience in control systems, preferrably in Water and Wastewater
Experience leading field services or project engineering teams, for customer-facing projects
Willingness and ability to travel up to 20% domestically
Authorization to work in the United States without the need for current or future sponsorship

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Professional development
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

control systemssystem troubleshootingfield servicessystem startupsproject engineeringresource planningestimatingcustomer supporttechnical problem resolutiontraining and development

Soft Skills

leadershipteam developmentcustomer relationship managementcollaborationcommunicationproblem-solvingaccountabilityinnovationsafety culturecontinuous improvement

Certifications

Bachelor’s degree in engineeringtechnical field degree