Order Manager
Emerson
full-time
Posted on:
Location Type: Hybrid
Location: Escazú • 🇨🇷 Costa Rica
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Oracle
About the role
- Enter orders into Oracle, following audit guidelines/PO Clean Up Matrix.
- Order Admin of various order types (Interco, Warranty Replacement, Credit Order).
- Verify CRD if vital and coordinate expedite orders with planning team and customers.
- Supervise active tasks on assigned orders and communicate identified issues with customers.
- Input AWR, credit return and interco order data into Oracle according to management's specified timelines.
- Provide tracking for shipments and process sales credit memos.
- Assist with re-route requests and evaluate customer needs over the phone.
Requirements
- Academic background in Business Administration or a similar field.
- English proficiency (written and oral) at a minimum B2 (Upper Intermediate) level.
- Proficient in communicating with clients and addressing phone-based inquiries.
- 0–1 year of familiarity with customer service or a pertinent technical support role.
- Strong attention to detail and sound decision-making skills.
Benefits
- Competitive benefits plans
- A variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition programs
- Flexible time off plans
- Vacation and holiday leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Oracleorder entrydata inputsales credit memosorder tracking
Soft skills
attention to detaildecision-makingcommunicationcustomer service