Customer Service Representative

Emerson

Customer Service Representative providing services to customers within the Americas region. Managing orders, quotes, and customer inquiries to ensure a positive experience in the shared services center.

Posted 5/26/2026full-timeEscazú • 🇨🇷 Costa RicaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Understand and interact with a variety of NI departments, processes, and applications to support customer needs
Support sales opportunity management for strategic customers by fulfilling customer requests or advancing to the appropriate path as needed.
Basic treatment understanding of strategic customers throughout the sales and post-sales cycle.
Provide an efficient customer experience by effectively resolving customer issues promptly
Process customer standard and non-standard orders and quotes transactions from multiple sales channels with consistent speed and accuracy using Oracle Order Entry application, Sales Force, Outlook, and other internal business applications
Timely follow-up with customers on pending actions to help them complete their transactions via phone and email
Support standard and non-standard customer inquiries regarding order process creation or modification, product availability, services delivery, repair status, or other information regarding their accounts via phone or email
Assist the Sales team throughout the buying cycle by providing transactional support and information related to the customer’s purchase process.
Build and manage Customer data records within the Oracle application before transferring customer calls to Tech Sales and Support to ensure accurate data integrity of our customer records
Handle inbound customer service calls for standard and non-standard orders or quotes processing from strategic customers based in the US or other countries within the Americas Region
Lead all aspects of incoming customer calls for Sales, Tech Support, post-sales aid, and general inquiries in the Americas.

Requirements

What you’ll need

Advanced English level to ensure excellent reading, writing, and verbal communication skills. (B2+)
University bachelor's degree completed or technical careers. (Possible careers: Engineering, Business Administration, Accounting, Finance)
Between 2-3 years of experience in Share Service Centers.
Ability to work Full-time, but flexible, 8-hour workday between department hours of 6 am to 7 pm CST Monday-Friday. Availability to work overtime as business needs require.
Must be able to communicate effectively with customers from the United States regarding their product orders, service, and other customer inquiries about their account.
Proficient in computer usage and a variety of basic skills.
Strong customer service attitude, positive outlook, excellent work ethic, and aim to succeed.
Effective time management skills and a self-starter attitude.
Ability to handle multiple duties and tasks that must be completed on time to meet defined service levels.
Ability to take ownership of customer needs and demonstrate initiative.
Demonstrates interest in learning new business applications and enterprise software.
Demonstrates skills for and interest in learning/improving processes.

Benefits

Comp & perks

Competitive benefits plans
A variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition
Flexible time off plans
Vacation and holiday leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Oracle Order EntrySales Forcecustomer order processingtransactional supportdata integritycustomer inquiriesorder process creationproduct availabilityservice deliveryrepair status

Soft Skills

communication skillscustomer service attitudetime managementself-starterinitiativeproblem-solvingflexibilitypositive outlookwork ethicability to handle multiple tasks

Certifications

bachelor's degreetechnical careers