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Account Operations Manager
EmersonAccount Operations Manager focused on serving customers and improving operational efficiency in Test & Measurement sales. Collaborating with cross-functional teams to enhance customer experience and drive business results.
About the role
Key responsibilities & impact- Leverage operational expertise to customize and own the account treatment strategy by developing and executing the account support plan
- Be a trusted collaborative partner for sellers by providing operational expertise throughout the customer journey
- Manage operational aspect of opportunities through the opportunity lifecycle
- Establish and maintain strong customer relationships
- Provide differentiated support by understanding customer needs and the business model
- Apply commercial acumen to capture buying cycle insights
- Responsible for managing customer assets and entitlements
- Identify opportunities to drive velocity and remove roadblocks
- Proactive opportunity and project management with cross-functional teams
- Provide inputs into the Quarterly business reviews and score card reviews
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Engineering, or related field
- Experience in a supporting role within a Sales/Operational function
- Fluent English and other European language competency
- Ability to build strong partnerships both internally and externally
- Strong communication skills, including the ability to deliver crisp, concise verbal and written updates
Benefits
Comp & perks- Competitive benefits plans
- Variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition programs
- Flexible time off plans
- Vacation and holiday leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account treatment strategyaccount support planopportunity lifecycle managementcustomer asset managementproject managementcommercial acumenbuying cycle insights
Soft Skills
collaborationcustomer relationship managementcommunicationpartnership buildingproactive problem solving
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Engineering