Junior Customer Services Representative

Emerson

Customer Service Representative managing customer inquiries and order changes. Join Emerson in Costa Rica to deliver excellent service and support in a fast-paced environment.

Posted 5/21/2026full-timeEscazú • 🇨🇷 Costa RicaJuniorWebsite

About the role

Key responsibilities & impact

Provide flawless customer service through email and phone interactions
Assist customers with order changes, cancellations, document requests, expedites, and providing price and delivery information
Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance
Ensure information given to customers is timely and accurate
Answer emails and calls from channel distribution, exhibiting world-class customer service excellence
Provide inside sales support for pricing and availability
Assist customers with basic order queries, such as status, expedites, and cancellations
Address general product inquiries based on available system information
Perform additional duties and responsibilities as assigned by management

Requirements

What you’ll need

6 months to 1 year of customer service experience
English level: B2
Proficiency in Microsoft applications like Word, Excel, PowerPoint, and Outlook
Demonstrated systems and process knowledge
Excellent customer support skills
Ability to multi-task in a fast-paced environment
High sense of urgency and strong comprehension skills
Strong written and verbal communication abilities
Ability to work well under pressure and deliver accurate outputs

Benefits

Comp & perks

Competitive benefits plans
Variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition programs
Flexible time off plans
Vacation and holiday leave

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer service experienceorder managementpricing supportdocument requestsorder changescancellationsexpeditesproduct inquiriessystems knowledgeprocess knowledge

Soft Skills

excellent customer support skillsmulti-taskinghigh sense of urgencystrong comprehension skillsstrong written communicationstrong verbal communicationability to work under pressureattention to detailorganizational skillsinterpersonal skills