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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
technical writingXMLDITAHTMLusability improvementsdocumentation reviewcontent validationAI-assisted writing practicesproject management processescontent accuracy
Soft Skills
excellent command of Englishorganizational skillsattention to detailindependent workteam collaborationcustomer focusadaptabilitycommunication skillsstakeholder engagementfeedback incorporation
Tools & Technologies
CongreeTermWebhelp systemsdocumentation toolsproject management softwarecontent management systemswriting assistance toolsterminology management toolspublishing toolsfeedback systems
Industry Keywords
technical communicationdocumentation standardsengineering productssoftware documentationprinted materialselectronic helpcontent authoritydocumentation business needsstakeholder decisionsproject collaboration
About the role
Key responsibilities & impact- Create and edit product documentation according to company guidelines, including printed materials, electronic help, and other forms of documentation
- Ensure content is accurate, clear, complete, and focused on the customer
- Send documentation through review and implement feedback
- Collaborate with Documentation Project Managers and ensure projects adhere to established project management processes
- Collaborate with content experts to learn about products
- Act as content authority and guide stakeholders toward sound documentation decisions
- Work with project managers and engineers to improve the usability of documentation
- Support a range of documentation business needs, adapting to evolving organizational priorities
- Validate content meets functionality and quality requirements
- Prepare information for publishing
- Troubleshoot help systems as they are integrated into products
- Engage in feedback loops with internal stakeholders and customers to help identify opportunities to improve documentation
- Leverage AI-assisted writing practices to enhance productivity while applying human expertise to ensure content quality and accuracy
Requirements
What you’ll need- Excellent command of English, both written and spoken
- 2 or more years of professional technical writing experience
- Bachelors degree or higher in English, Technical Communication, or other major with writing-intensive component and/or science/technology emphasis
- Excellent organizational skills and ability to handle multiple projects and priorities
- Strong attention to detail and the ability to work independently or as part of a team
- Firm understanding of XML, DITA, and HTML
- Experience using terminology management and writing assistance tools such as Congree and TermWeb (preferred)
- Background working with software, hardware, or engineering-focused products (preferred)
- Experience contributing to usability improvements through documentation (preferred)
Benefits
Comp & perks- Health insurance
- Career development opportunities
- Flexible working arrangements