Director of Lifecycle Services

Emerson

Director of Lifecycle Services & Training responsible for growth, profitability, and operational excellence. Transitioning business to service-led partnership for maximizing cost of ownership in the Americas.

Posted 5/16/2026full-timeHouston • Texas • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Develop and execute the Americas "Lifecycle" roadmap, focusing on installed base (IB) penetration, maintenance contracts, and digital service adoption.
Drive P&L performance for the services division, ensuring aggressive revenue growth and margin expansion.
Identify market trends to pivot service offerings toward predictive maintenance and high-value consulting.
Standardize service delivery protocols (e.g., Turnarounds, Outages, and Shutdowns) to ensure consistent customer experiences.
Collaborate with Product Management to integrate "Serviceability" into the product development lifecycle.
Manage the regional spare parts strategy and logistics network to ensure rapid response times.
Partner with regional sales vice presidents to embed service contracts into new capital project (CAPEX) proposals.
Lead the "Service Sales" team in identifying and converting unattached installed bases into active service agreements.
Support channel partners in developing their own service capabilities to extend the brand’s reach.
Oversee the regional training centers and digital learning platforms for both internal technicians and external channel partners.
Design curriculum focused on technical proficiency, safety compliance, and advanced diagnostic capabilities.
Establish "Certification Centers of Excellence" to standardize service quality across all North American territories.

Requirements

What you’ll need

Bachelor's Degree Engineering, Business, or a related technical field
7+ years of experience of lifecycle service management; previous experience as an STO Manager, Field Service Manager, working with industrial automation, flow control, or in the petrochemical industry
5+ years in a senior leadership role overseeing after-market services
Must be able to travel domestically and internationally, up to 60%
Legal authorization to work in the US - visa sponsorship will not be provided

Benefits

Comp & perks

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow.
We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams.
Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.
Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.
We believe diverse teams, working together are key to driving growth and delivering business results.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

lifecycle service managementservice delivery protocolstechnical proficiencysafety complianceadvanced diagnostic capabilitiesP&L performancerevenue growthmargin expansionservice contractscurriculum design

Soft Skills

collaborationleadershipstrategic thinkingcustomer experience focustraining and developmentmarket trend analysiscommunicationproblem-solvingteam managementpartner support

Certifications

Bachelor's Degree EngineeringBachelor's Degree BusinessCertification Centers of Excellence