Customer Success Manager

Emerson

Customer Success Manager responsible for customer adoption and value realization in Aerospace and Defense. Blending product expertise and relationship development for successful outcomes.

Posted 5/15/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $135,000 - $153,000 per yearWebsite

About the role

Key responsibilities & impact

Drive customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts
Blend customer advocacy, product expertise, and targeted relationship development to accelerate outcomes
Develop and deploy proficiency plans for new and experienced users
Lead hyper care support for pilot expansions and deployments
Develop engagement strategies for executive sponsors and stakeholders
Assess whitespace and develop account expansion strategies

Requirements

What you’ll need

Bachelor’s degree in engineering, math, physics, or technology
4+ years of experience in technical roles relevant to test engineering, software development, or comparable customer-facing roles
Experience with test & measurement products and systems
30% of travel required
Experience working with enterprise customers in technical environments
Strong communication, presentation, and stakeholder management skills
Ability to manage multiple accounts and programs simultaneously
US Citizenship is required for this role

Benefits

Comp & perks

Competitive compensation
Health insurance
401(k)
Tuition reimbursement
Flexible time off plans
Paid parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

test engineeringsoftware developmenttest & measurement productstechnical roles

Soft Skills

customer advocacyrelationship developmentcommunicationpresentationstakeholder managementaccount managementprogram management

Certifications

Bachelor’s degree