Director – Guardian Software, Solutions

Emerson

Director of Guardian Software & Solutions at Emerson overseeing customer support and innovative solution delivery. Leading teams to enhance service quality and drive sustainable growth.

Posted 5/14/2026full-timeCranberry Township • Pennsylvania • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Provide management oversight, strategic direction, and operational leadership for Guardian Software and Solutions core services teams supporting North America and Global PWS organizations.
Lead and develop leadership teams responsible for Educational Services, Customer Support, Security Solutions, and Networking, fostering a collaborative and inclusive environment focused on continuous improvement.
Partner across departments and business units to develop and execute growth strategies, productivity improvements, and new programs that support business objectives.
Drive financial performance by meeting productivity, cost containment, and quality objectives while maintaining high levels of customer satisfaction.
Collaborate with marketing and sales teams to support service growth and customer engagement strategies.
Build and maintain strong relationships with customers, PWS leaders, and other Emerson business units to support long-term business development.
Oversee financial and resource planning, including budgets and salary merit plans, ensuring responsible stewardship of people and resources.
Contribute to new product and service design, development, and implementation, bringing a service-oriented and customer-informed perspective.
Support the development and expansion of Educational Services offerings and financial performance.

Requirements

What you’ll need

Bachelor’s degree in business, operations, engineering, information systems, data analytics, computer science, or a related field, or equivalent combination of education and experience
Minimum of 7 years’ of related experience
Demonstrated experience leading people and teams in technical or service-oriented environments
Experience supporting customer-facing organizations with a strong focus on service quality and customer satisfaction
Proven ability to communicate effectively, navigate conflict constructively, and build collaborative relationships across teams and business units
Willingness and ability to travel up to 10%
Legal authorization to work in the United States without sponsorship now or in the future

Benefits

Comp & perks

A variety of medical insurance plans
Dental and vision coverage
An Employee Assistance Program
401(k)
Tuition reimbursement
Employee resource groups
Recognition programs
Flexible time off, including paid parental leave for all parents, vacation, and holiday leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticsoperations managementfinancial planningresource planningservice designcustomer supportsecurity solutionsnetworkingprogram developmentproduct development

Soft Skills

leadershipcollaborationcommunicationconflict resolutioncustomer relationship managementstrategic thinkingcontinuous improvementteam developmentcustomer engagementproblem-solving