Technical Support Representative, Mandarin Speaking

Emerson

Technical Support Representative providing technical assistance to customers for NI products. Handling support requests and ensuring customer success through effective communication and problem-solving.

Posted 5/4/2026full-timeBayan Lepas • 🇲🇾 MalaysiaJuniorWebsite

About the role

Key responsibilities & impact

Creates and routes technical issues for all customers
Handle inbound technical support requests (Phone, Email, Web).
Validates customer entitlements and approves exceptions for unentitled customers.
Dispatch out-of-TSR scope technical issues to the appropriate support group.
Create and manage customer data records within our applications to ensure proper data integrity.
Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
Learns and adopt Knowledge-Centered Service (KCS) methodology.
Enables customers to self-serve by creating and editing Knowledge based articles.

Requirements

What you’ll need

Alternatively, currently pursuing a bachelor’s degree in an engineering or science-related field, such as IT, electronic engineering, automotive, manufacturing support or other.
OR having 1+ year of experience working in a Technical Support position.
Intermediate or advanced English level and Mandarin language, oral and written.

Benefits

Comp & perks

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow.
We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams.
Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.
Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.
We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing.
We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more.
Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportdata managementissue resolutioncustomer entitlements validationKnowledge-Centered Service (KCS)incident managementtechnical issue escalation

Soft Skills

customer interactioncommunicationownershipproblem-solving