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About the role
Key responsibilities & impact- Identify repetitive, rules-based, high-friction work that can be simplified, automated, or shifted out of seller workflows
- Translate business pain points into process maps, workflow logic, requirements, and prioritized automation opportunities
- Prototype and implement solutions using Microsoft tools such as Power Automate, Copilot Studio, SharePoint, Forms, and Teams
- Partner with Salesforce, IT, and architecture teams when workflows require CRM integration or broader system connectivity
- Pilot solutions with small cohorts, collect feedback, and iterate quickly
- Define metrics and track business impact for workflow changes
- Support adoption through training, documentation, and enablement
- Help document guardrails, risks, and readiness criteria so solutions are scalable and sustainable
Requirements
What you’ll need- Bachelor’s degree in any related STEM courses
- 5+ years of experience in business analysis, process improvement, workflow design, operations, or automation
- Strong process mapping and requirements translation skills
- Hands-on experience with workflow tools
- Strong comfort using AI tools to accelerate analysis, drafting, and workflow design
- Strong stakeholder management and communication skills across business and technical teams
- Ability to move quickly, pilot solutions, and improve through feedback
- Authorized to work in the United States without sponsorship now and in the future
- Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. MUST be US Citizen or possess a Green Card
Benefits
Comp & perks- We provide a market-leading 401(k) and profit-sharing plan
- A variety of medical insurance plans, with dental and vision coverage
- Family formation benefits in addition to paid parental leave (maternal and paternal)
- Employee Assistance Program
- Tuition reimbursement
- Employee resource groups
- Recognition
- Flexible time off plans, inclusive of vacation, holiday, and sick leave
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process mappingrequirements translationworkflow designbusiness analysisprocess improvementautomationmetrics definitionfeedback iterationAI tools usageCRM integration
Soft Skills
stakeholder managementcommunicationtrainingdocumentationenablementadaptabilitycollaborationproblem-solvingquick decision-makingfeedback incorporation