Senior Team Leader, Technical Support

Emerson

Senior Team Leader in Technical Support responsible for managing daily team operations at Emerson. Join a collaborative workplace focused on innovation, efficiency, and employee development.

Posted 4/27/2026full-timeMandaluyong • 🇵🇭 PhilippinesSeniorWebsite

About the role

Key responsibilities & impact

Ensure the service level agreements are on target, generate reports based on team deliverables, and present them to management and counterparts.
Ensure customer needs are met on a timely and accurate basis.
Train new hires and ensure that they have sufficient knowledge and skills before going live or working independently.
Perform assigned or allocated functional tasks satisfactorily as expected of a qualified and experienced professional supporting the function.
Ensure employee communication within the team remains open, updated, and transparent and that the right information/data are provided accurately and timely.

Requirements

What you’ll need

Bachelor’s degree in any Engineering courses, preferably in Electrical Engineering.
Solid understanding of leadership roles and responsibilities.
General knowledge of Appleton organization structure and business practices.
Strong knowledge of Technical Support processes and procedures.
Demonstrated system and process knowledge.

Benefits

Comp & perks

Competitive benefits plans
A variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition programs
Flexible time off plans
Paid parental leave (maternal and paternal)
Vacation
Holiday leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical Support processesSystem knowledgeProcess knowledge

Soft Skills

LeadershipTrainingCommunicationTeam collaborationCustomer service

Certifications

Bachelor’s degree in EngineeringBachelor’s degree in Electrical Engineering