Account Operations Regional Manager

Emerson

Senior leadership role for aligning operational execution with Test & Measurement strategic vision. Overseeing teams and operations to enhance customer experience and business outcomes at Emerson.

Posted 4/25/2026full-timeEscazú • 🇨🇷 Costa RicaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Contribute to the development of functional strategy and lead the creation of new processes or technologies that support it.
Collaborate with senior management and executives in business planning and objective setting.
Manage projects of significant strategic or commercial importance, providing consultative direction.
Assign, facilitate, and ensure timely completion of tasks and goals across teams.
Provide strategic direction, motivation, and coaching to connect the team with NI’s vision.
Partner with Sales Leadership and global operations counterparts to drive customer-first alignment and consistency across pre-sales and post-sales engagements.
Recruit, develop, and coach a high-performing team of managers and representatives.
Establish and apply Key Performance Indicators (KPIs) to drive accountability and results.
Recognize and promote team successes that impact customers and business outcomes.
Identify process improvement opportunities, encourage best practices, and transform operations from reactive to predictive.
Maintain account health, manage escalations, and reduce customer effort through regular team cadence.
Mentor less experienced staff and maintain focus on strategic business goals.

Requirements

What you’ll need

A bachelor’s degree in a technical, business, engineering or communications field (or equivalent experience).
Demonstrated leadership and vision in managing staff, managers, groups, and projects.
Strong interpersonal and coaching skills to develop high-performing teams.
Exceptional verbal and written communication skills across varied audiences.
Organizational agility to navigate across business units, global operations, sales, and planning.
Familiarity with SFDC Opportunity Management processes.
Proven ability to establish KPIs that drive accountability and measurable results.
Advanced English (C1) proficiency.

Benefits

Comp & perks

Competitive benefits plans
A variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition
Flexible time off plans
Vacation and holiday leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementprocess improvementKPI establishmentstrategic planningcustomer engagement

Soft Skills

leadershipcoachinginterpersonal skillscommunication skillsorganizational agility