Technical Support Representative, Japanese Speaking

Emerson

Technical Support Representative providing technical support for NI Products. Handle customer inquiries and create solutions for technical issues while ensuring customer satisfaction.

Posted 4/22/2026full-timeBayan Lepas • 🇲🇾 MalaysiaJuniorWebsite

About the role

Key responsibilities & impact

Creates and routes technical issues for all customers
Handle inbound technical support requests (Phone, Email, Web).
Validates customer entitlements and approves exceptions for unentitled customers.
Dispatch out-of-TSR scope technical issues to the appropriate support group.
Create and manage customer data records within our applications to ensure proper data integrity.
Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
Learns and adopt Knowledge-Centered Service (KCS) methodology.
Enables customers to self-serve by creating and editing Knowledge based articles.

Requirements

What you’ll need

Alternatively, currently pursuing a bachelor’s degree in an engineering or science-related field, such as IT, electronic engineering, automotive, manufacturing support or other.
OR having 1+ year of experience working in a Technical Support position.
Intermediate or advanced Japanese and English level, oral and written.

Benefits

Comp & perks

Competitive benefits plans
A variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition
Flexible time off plans
Paid parental leave (maternal and paternal)
Vacation and holiday leave

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportdata managementincident resolutioncustomer entitlements validationKnowledge-Centered Service (KCS)technical issue escalation

Soft Skills

customer interaction ownershipcommunicationproblem-solving