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About the role
Key responsibilities & impact- Provide high-level technical support for datalink configuration, testing, monitoring, and troubleshooting.
- Design, implement, and support datalink solutions that communicate with the Ovation control system, including associated network architecture and device connectivity.
- Analyze datalink and network performance to identify trends, prevent systemic issues, and recommend improvements that enhance availability and reliability.
- Troubleshoot, diagnose, and resolve datalink and network issues, researching and recommending software or hardware enhancements when needed.
- Maintain proficiency in current and future third-party communication protocols and interfaces.
- Collaborate with project, proposal, product development, and field service teams, as well as customers to ensure effective execution and clear technical communication.
- Support the creation and improvement of tools, standards, and processes for datalink configuration and testing.
- Gather and interpret customer technical specifications to determine optimal datalink implementations aligned with Ovation standards.
- When required, travel to customer sites to support commissioning or troubleshooting of datalink-related equipment (20% travel).
Requirements
What you’ll need- Bachelor’s degree in engineering or computer science, or an equivalent combination of experience and education
- Willingness and ability to travel up to 20%
- Knowledge of engineering fundamentals, design principles, and problem-solving methods
- A problem-solver’s mindset, with the ability to analyze information and think creatively to find solutions
- Curiosity and willingness to learn
- Excitement to contribute, grow, and make an impact early in your career
- A collaborative mindset and strong communication skills
- Legal authorization to work in the United States without sponsorship now or in the future
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible time off plans, including paid parental leave
- Tuition reimbursement
- Employee Assistance Program
- Medical insurance plans, with dental and vision coverage
- Employee resource groups
- Recognition programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
datalink configurationnetwork architecturenetwork performance analysistroubleshootingcommunication protocolsdevice connectivitysoftware enhancementshardware enhancementstechnical specificationsOvation control system
Soft Skills
problem-solvinganalytical thinkingcreativitycuriositycollaborationcommunicationwillingness to learnimpact-driven mindsetadaptabilitycustomer focus
Certifications
Bachelor’s degree in engineeringBachelor’s degree in computer science