Job Level
Mid-LevelSenior
Tech Stack
Tableau
About the role
- Conduct thorough analysis of existing processes across departments or functions to identify inefficiencies, redundancies, and areas of improvement
- Develop clear, concise, and comprehensive process documentation including SOPs, process maps, flow charts, and other instructional materials
- Collaborate with cross-functional teams, subject matter experts, and customers to gather information, validate processes, and ensure accuracy of documentation; facilitate workshops and meetings as needed
- Standardize documentation formats and templates to maintain consistency and ease of understanding for end users
- Provide training and support to team members on newly documented processes, ensuring understanding and adherence to established procedures
- Ensure that documented processes align with regulatory requirements (AS-9100), industry standards (ISO 9001), and organizational policies
- Monitor KPIs to track effectiveness of process improvement efforts and make adjustments as needed
- Drive operational excellence and foster a culture of continuous improvement within the ADG organization; work across CCS functions with interlocks to NI’s business management and account management teams
Requirements
- Bachelor’s Degree
- > 5 years of related experience
- Display a high degree of ownership and accountability
- Strong cross-functional collaboration skills and an ability to influence
- Ability to establish time estimates, prioritization, and requirements for projects owned
- Business process analysis, design, improvement, and problem-solving skills
- Strong attention to detail; excellent communication skills (both verbal and written)
- Ability to manage own workflow and multiple requests while meeting deadlines as well as responding to frequent demands from multiple customers
- Business acumen and analytical capabilities; ability to use data-driven insights to make decisions and evaluate risks and opportunities
- Experience with data management and visualization tools such as Tableau and Salesforce Analytics a plus
- Knowledge/awareness of regulatory requirements (AS-9100) and industry standards (ISO 9001) is relevant
- Must be legally authorized to work in the United States; sponsorship not provided