Emerson

Technical Support Engineer

Emerson

full-time

Posted on:

Location Type: Hybrid

Location: Colombes • France

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About the role

  • Resolve customer technical issues related to the installation, configuration, implementation, and maintenance of Emerson Test & Measurement (NI) products and platforms.
  • Take full ownership of customer interactions, including effective escalation of complex cases to internal engineering or product teams while maintaining clear and professional communication.
  • Identify and report product design, reliability, and maintainability feedback to Research & Development teams.
  • Recognize potential commercial opportunities during support engagements and share relevant insights with Sales and Account teams.
  • Provide technical guidance and support to internal stakeholders across functions.
  • Deliver customer education through technical training sessions, workshops, and hands‑on engagements.
  • Support customers throughout product startup, troubleshooting, and long‑term solution maintenance.
  • Create, document, and share technical knowledge to enable customer self‑service, leveraging Knowledge‑Centered Service (KCS) practices.

Requirements

  • Eligibility to obtain and maintain French security clearance, in accordance with applicable regulations.
  • A bachelor’s degree in engineering, computer science, or a related field, or equivalent practical experience (backgrounds such as Electrical Engineering, Computer Engineering, or Computer Science are beneficial).
  • Professional‑level English proficiency (minimum B2).
  • Experience with one or more programming environments; familiarity with LabVIEW is an advantage.
  • Willingness and ability to travel up to 10% as required to support business and customer needs.
Benefits
  • Continuous learning opportunities
  • Mentorship
  • Career pathways
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
installationconfigurationimplementationmaintenancetechnical supporttroubleshootingLabVIEWtechnical trainingKnowledge-Centered Service
Soft Skills
customer interactioncommunicationescalationfeedback reportingcollaborationproblem-solvingeducation deliveryinsight sharing
Certifications
French security clearance eligibility