Technical Support Engineer

Emerson

Technical Support Engineer assisting customers with Emerson Test & Measurement products. Responsible for resolving technical issues and providing customer education.

Posted 4/15/2026full-timeColombes • 🇫🇷 FranceMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Resolve customer technical issues related to the installation, configuration, implementation, and maintenance of Emerson Test & Measurement (NI) products and platforms.
Take full ownership of customer interactions, including effective escalation of complex cases to internal engineering or product teams while maintaining clear and professional communication.
Identify and report product design, reliability, and maintainability feedback to Research & Development teams.
Recognize potential commercial opportunities during support engagements and share relevant insights with Sales and Account teams.
Provide technical guidance and support to internal stakeholders across functions.
Deliver customer education through technical training sessions, workshops, and hands‑on engagements.
Support customers throughout product startup, troubleshooting, and long‑term solution maintenance.
Create, document, and share technical knowledge to enable customer self‑service, leveraging Knowledge‑Centered Service (KCS) practices.

Requirements

What you’ll need

Eligibility to obtain and maintain French security clearance, in accordance with applicable regulations.
A bachelor’s degree in engineering, computer science, or a related field, or equivalent practical experience (backgrounds such as Electrical Engineering, Computer Engineering, or Computer Science are beneficial).
Professional‑level English proficiency (minimum B2).
Experience with one or more programming environments; familiarity with LabVIEW is an advantage.
Willingness and ability to travel up to 10% as required to support business and customer needs.

Benefits

Comp & perks

Continuous learning opportunities
Mentorship
Career pathways

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

installationconfigurationimplementationmaintenancetechnical supporttroubleshootingLabVIEWtechnical trainingKnowledge-Centered Service

Soft Skills

customer interactioncommunicationescalationfeedback reportingcollaborationproblem-solvingeducation deliveryinsight sharing

Certifications

French security clearance eligibility