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About the role
Key responsibilities & impact- Resolve customer technical issues related to the installation, implementation, configuration, and maintenance of Emerson Test & Measurement (NI) products and platforms.
- Own customer interactions end to end, including timely escalation of complex issues to appropriate internal teams while maintaining clear communication.
- Identify and report product design, reliability, and maintenance feedback to Research & Development teams.
- Recognize potential commercial opportunities during support engagements and share insights with Sales and Account teams.
- Provide technical support and guidance to internal stakeholders across functions.
- Educate customers through technical training sessions, workshops, and one‑to‑one engagements.
- Guide customers through product startup, troubleshooting, and long‑term solution maintenance.
- Create, document, and share knowledge to support customer self‑service using Knowledge‑Centered Service (KCS) principles.
Requirements
What you’ll need- A bachelor’s degree in engineering or computer science, or equivalent practical experience (fields such as Electrical Engineering, Computer Engineering, or Computer Science are beneficial).
- Professional‑level English proficiency (minimum B2).
- Experience with at least one programming environment; familiarity with LabVIEW is an advantage.
- Willingness and ability to travel up to 10% as needed to support customers and business needs.
- Knowledge or hands‑on experience in Radio Frequency (RF) technologies.
- A solid technical foundation, including familiarity with electronic circuit concepts and basic electronic instrumentation.
- Strong communication skills, with the ability to adapt messaging to technical and non‑technical audiences; additional language skills (such as French, German, or Spanish) are a plus.
- A proactive, solution‑oriented mindset with the ability to navigate ambiguity and prioritize effectively.
- Previous experience in customer‑facing support, service, or application engineering roles.
- Comfort working collaboratively across global, cross‑functional teams.
Benefits
Comp & perks- Ongoing learning opportunities
- Mentorship
- Career growth pathways
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
LabVIEWRadio Frequency (RF) technologieselectronic circuit conceptselectronic instrumentation
Soft Skills
strong communication skillssolution-oriented mindsetability to navigate ambiguityability to prioritizecustomer-facing support experiencecollaborative work across teams
Certifications
bachelor’s degree in engineeringbachelor’s degree in computer science