Emerson

Technical Support Engineer

Emerson

full-time

Posted on:

Location Type: Hybrid

Location: Assago • Italy

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Resolve customer technical issues related to the installation, implementation, configuration, and maintenance of Emerson Test & Measurement (NI) products and platforms.
  • Own customer interactions end to end, including timely escalation of complex issues to appropriate internal teams while maintaining clear communication.
  • Identify and report product design, reliability, and maintenance feedback to Research & Development teams.
  • Recognize potential commercial opportunities during support engagements and share insights with Sales and Account teams.
  • Provide technical support and guidance to internal stakeholders across functions.
  • Educate customers through technical training sessions, workshops, and one‑to‑one engagements.
  • Guide customers through product startup, troubleshooting, and long‑term solution maintenance.
  • Create, document, and share knowledge to support customer self‑service using Knowledge‑Centered Service (KCS) principles.

Requirements

  • A bachelor’s degree in engineering or computer science, or equivalent practical experience (fields such as Electrical Engineering, Computer Engineering, or Computer Science are beneficial).
  • Professional‑level English proficiency (minimum B2).
  • Experience with at least one programming environment; familiarity with LabVIEW is an advantage.
  • Willingness and ability to travel up to 10% as needed to support customers and business needs.
  • Knowledge or hands‑on experience in Radio Frequency (RF) technologies.
  • A solid technical foundation, including familiarity with electronic circuit concepts and basic electronic instrumentation.
  • Strong communication skills, with the ability to adapt messaging to technical and non‑technical audiences; additional language skills (such as French, German, or Spanish) are a plus.
  • A proactive, solution‑oriented mindset with the ability to navigate ambiguity and prioritize effectively.
  • Previous experience in customer‑facing support, service, or application engineering roles.
  • Comfort working collaboratively across global, cross‑functional teams.
Benefits
  • Ongoing learning opportunities
  • Mentorship
  • Career growth pathways
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LabVIEWRadio Frequency (RF) technologieselectronic circuit conceptselectronic instrumentation
Soft Skills
strong communication skillssolution-oriented mindsetability to navigate ambiguityability to prioritizecustomer-facing support experiencecollaborative work across teams
Certifications
bachelor’s degree in engineeringbachelor’s degree in computer science