Accounts Receivable Specialist I
Emerson
full-time
Posted on:
Location Type: Hybrid
Location: Mandaluyong • Philippines
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Job Level
About the role
- Identify, validate, and log customer disputes to initiate resolution and escalation.
- Perform initial investigation and communicate findings with the proper owners or resolvers.
- Monitor and ensure immediate resolution of disputes.
- Generate monthly deduction reports, analyze trends in deductions by customer or product line, and present findings to management to drive process improvements
Requirements
- Bachelor’s degree in any finance field.
- With at least 1 year experience in Customer Service or BPO related fields
- Very good English written and oral communication skills
- Willing to work night shifts
Benefits
- Our commitment to ongoing career development
- Employee Assistance Program
- Employee resource groups
- Competitive benefits plans
- Flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer dispute resolutiondeduction analysisreport generationtrend analysis
Soft Skills
communication skillsinvestigative skillsproblem-solvingprocess improvement
Certifications
Bachelor’s degree in finance