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Tech Stack
Tools & technologiesLinuxServiceNow
About the role
Key responsibilities & impact- First-line engineer to handle malfunction & technical request cases related to production flow, system or infrastructure within stipulated SLA.
- Monitors applications and infrastructure alerts and proactively resolves or escalates alerts if deemed necessary.
- Troubleshoot cases by reviewing systems or data log files and proactively look for solutions.
- Collaborate and work closely with Tier 2 engineers in resolving escalated cases.
- Concise in creating, updating, and resolving cases via ServiceNow ticketing system.
- Diligently adhere to Operation’s Standard Operating Procedures and Processes while handling cases.
- Able to create knowledge articles / OCAP (Out of Control Action Plans) when the need arises.
- Coordinate and / or participate in ad-hoc projects.
- Able to work on a 24x7 rotating shifts all year round.
Requirements
What you’ll need- Degree in Computer/ Information Technology or equivalent or Diploma with 3-4 year’s work experience.
- At least 2 years of working experience in system/network/software troubleshooting.
- Knowledge in Windows and Linux system administration, Networking/ Security is an added advantage.
- Proficiency in written/verbal English. Mandarin is an added advantage.
Benefits
Comp & perks- 🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account Emerson Website LinkedIn All Job Openings 10,000+ employees Founded 1890 🏢 Enterprise ⚡ Energy ☁️ SaaS Enterprise
- Energy
- SaaS Emerson is a global technology, software, and engineering company known for driving innovation that aims to make the world healthier, safer, smarter, and more sustainable. This company operates as a powerhouse in various sectors, focusing on delivering advanced solutions and services that align with its commitments to environmental, social, and governance standards. Emerson is dedicated to sustainability, diversity, equity, and inclusion while actively engaging in communities and promoting STEM initiatives. The company's expertise in automation and its top-tier leadership contribute to its global reputation. Staff Technical Support Engineer 🔥 47 minutes ago 🏢🏡 Bayan Lepas – Hybrid ⏰ Full Time 🔴 Lead 📞 Support Engineer Linux ServiceNow Apply Now Find Hiring Managers Customize resume for this job ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
- First-line engineer to handle malfunction & technical request cases related to production flow, system or infrastructure within stipulated SLA.
- Monitors applications and infrastructure alerts and proactively resolves or escalates alerts if deemed necessary.
- Troubleshoot cases by reviewing systems or data log files and proactively look for solutions.
- Collaborate and work closely with Tier 2 engineers in resolving escalated cases.
- Concise in creating, updating, and resolving cases via ServiceNow ticketing system.
- Diligently adhere to Operation’s Standard Operating Procedures and Processes while handling cases.
- Able to create knowledge articles / OCAP (Out of Control Action Plans) when the need arises.
- Coordinate and / or participate in ad-hoc projects.
- Able to work on a 24x7 rotating shifts all year round. 🎯 Requirements
- Degree in Computer/ Information Technology or equivalent or Diploma with 3-4 year’s work experience.
- At least 2 years of working experience in system/network/software troubleshooting.
- Knowledge in Windows and Linux system administration, Networking/ Security is an added advantage.
- Proficiency in written/verbal English. Mandarin is an added advantage. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
system troubleshootingnetwork troubleshootingsoftware troubleshootingWindows administrationLinux administrationnetworkingsecurityServiceNowdata log analysisknowledge article creation
Soft Skills
collaborationcommunicationproblem-solvingconcisenessadherence to proceduresproactive resolutionescalation managementcoordinationadaptabilitytime management