Emerson

Staff Technical Support Engineer

Emerson

full-time

Posted on:

Location Type: Hybrid

Location: Bayan Lepas • Malaysia

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Job Level

Lead

Tech Stack

LinuxServiceNow

About the role

  • First-line engineer to handle malfunction & technical request cases related to production flow, system or infrastructure within stipulated SLA.
  • Monitors applications and infrastructure alerts and proactively resolves or escalates alerts if deemed necessary.
  • Troubleshoot cases by reviewing systems or data log files and proactively look for solutions.
  • Collaborate and work closely with Tier 2 engineers in resolving escalated cases.
  • Concise in creating, updating, and resolving cases via ServiceNow ticketing system.
  • Diligently adhere to Operation’s Standard Operating Procedures and Processes while handling cases.
  • Able to create knowledge articles / OCAP (Out of Control Action Plans) when the need arises.
  • Coordinate and / or participate in ad-hoc projects.
  • Able to work on a 24x7 rotating shifts all year round.

Requirements

  • Degree in Computer/ Information Technology or equivalent or Diploma with 3-4 year’s work experience.
  • At least 2 years of working experience in system/network/software troubleshooting.
  • Knowledge in Windows and Linux system administration, Networking/ Security is an added advantage.
  • Proficiency in written/verbal English. Mandarin is an added advantage.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
system troubleshootingnetwork troubleshootingsoftware troubleshootingWindows administrationLinux administrationnetworkingsecurityServiceNowdata log analysisknowledge article creation
Soft Skills
collaborationcommunicationproblem-solvingconcisenessadherence to proceduresproactive resolutionescalation managementcoordinationadaptabilitytime management