Customer Service Analyst
Emerson
full-time
Posted on:
Location Type: Office
Location: Sorocaba • Brazil
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About the role
- Actively monitor the customer backlog under your responsibility, maintaining continuous communication with Planning, Supply Chain, Finance and Sales.
- Monitor the financial status of the accounts under your responsibility in partnership with the Credit and Collections team.
- Contribute to achieving monthly billing targets by negotiating expedited deliveries and partial shipments when necessary.
- Communicate proactively to resolve order discrepancies, provide relevant information to the Collections team, and support problem resolution.
- Work to improve and ensure the accuracy of delivery dates — On Time Delivery (OTD).
Requirements
- Degree in Business, Administration, or a related field.
- More than 2 years of experience in customer service.
- Strong problem-solving skills.
- Analytical skills.
Benefits
- Medical plan (private health insurance)
- Dental plan
- Pharmacy benefit
- Wellhub (Gympass)
- Life insurance
- Credit union
- Private pension (retirement) plan
- Employee recognition programs
- Extended parental leave (maternity and paternity)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
problem-solvinganalyticalcommunicationnegotiation