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Emerson

Customer Service Analyst

Emerson

Customer service professional managing orders, clarifying doubts, and resolving post-sale issues for Emerson in Brazil.

Posted 4/2/2026full-timeSorocaba • 🇧🇷 BrazilJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Actively monitor the customer backlog under your responsibility, maintaining continuous communication with Planning, Supply Chain, Finance and Sales.
  • Monitor the financial status of the accounts under your responsibility in partnership with the Credit and Collections team.
  • Contribute to achieving monthly billing targets by negotiating expedited deliveries and partial shipments when necessary.
  • Communicate proactively to resolve order discrepancies, provide relevant information to the Collections team, and support problem resolution.
  • Work to improve and ensure the accuracy of delivery dates — On Time Delivery (OTD).

Requirements

What you’ll need
  • Degree in Business, Administration, or a related field.
  • More than 2 years of experience in customer service.
  • Strong problem-solving skills.
  • Analytical skills.

Benefits

Comp & perks
  • Medical plan (private health insurance)
  • Dental plan
  • Pharmacy benefit
  • Wellhub (Gympass)
  • Life insurance
  • Credit union
  • Private pension (retirement) plan
  • Employee recognition programs
  • Extended parental leave (maternity and paternity)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
problem-solvinganalyticalcommunicationnegotiation