Product Manager
Emerson
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • United States
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About the role
- Conducts regular services business updates for key stakeholders including BU’s leadership, Services leadership, and quarterly ELT updates.
- Conducts research on user experience and needs, current market trends and general functionality to better understand the specifications of applicable services.
- Captures & filters market's unmet and/or under-served services capabilities needs based on business feasibility, scale, and ROI.
- Create saleable service features and deliver design-ready specifications focused on desired customer outcomes, that minimize delivery costs and improve profitability.
- Design services capabilities in collaboration with Services Design Engineers to ensure alignment to desired specifications.
- Incubate and validate services designs in collaboration with Services Validation Engineers. This includes delivering the service to a limited set of customers.
- Maintain post-sales services roadmap ensuring coverage across the BU and across all phases of services lifecycle.
- Supports services BU Offering Management in marketing and sales strategies including pricing, sales enablement, and customer training.
- Accountable for service readiness and engineering support of the implementation of new services for delivery functions.
- Responsible for continuous improvement of released services including performance monitoring and improvement change orders.
- Responsible for sunsetting services by supporting such decision and executing the retirement of applicable services.
Requirements
- 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience
- 3+ years in the T&M or Control and Automation or relevant high-tech industry
- Demonstrated success in driving cross-functional alignment and execution
- Excellent executive-level communication and presentation skills
- English Language Proficiency with effective oral and written communication skills
- Travel – 20% to global Services sites and customer locations as needed
- Legal Authorization to work in the US - visa sponsorship will not be provided
Benefits
- We provide a variety of medical insurance plans, with dental and vision coverage
- Employee Assistance Program
- 401(k)
- Tuition reimbursement
- Employee resource groups
- Recognition
- Flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service designmarket researchbusiness feasibility analysisROI analysisservice lifecycle managementperformance monitoringchange managementcross-functional alignmentsales enablementcustomer training
Soft Skills
executive-level communicationpresentation skillsoral communicationwritten communicationcollaborationstakeholder managementproblem-solvingstrategic thinkingleadershipcontinuous improvement