Emerson

AI Product Support Intern

Emerson

internship

Posted on:

Location Type: Hybrid

Location: Mandaluyong • Philippines

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Job Level

Entry Level

Tech Stack

Python

About the role

  • Building a minimal pipeline for log ingestion, parsing, and enrichment such as timestamp normalization and component tagging.
  • Implementing pattern and anomaly detection using rules, embeddings, or lightweight models, and mapping results to known-issue knowledge and playbooks.
  • Designing agent-assist outputs including root-cause hypotheses, clarifying questions, resolution steps, and customer-safe wording.
  • Prototyping post-call summary generation aligned with ticket fields such as issue type, impacted module, steps taken, and status.
  • Assessing and documenting data security and privacy controls including PII redaction and safe-prompt practices.
  • Defining and running evaluation metrics such as top-k accuracy, precision/recall for issue classification, and time-to-first-suggested-action.
  • Presenting findings, trade-offs, and recommended next steps to project stakeholders.

Requirements

  • Currently pursuing a degree in Computer Science, Information Technology, or a related field.
  • Ability to complete at least **480 internship hours** (open to required or voluntary internships).
  • **Ability to begin the internship on March 9, 2026.**
  • Coursework or experience in Python, C#, or basic machine learning or natural language processing.
  • Familiarity with regex, data parsing, and handling semi-structured logs.
  • Understanding of classification or ranking tasks and how evaluation metrics work.
  • Interest in customer support tooling, user experience for agent productivity, or responsible AI.
Benefits
  • Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PythonC#machine learningnatural language processingregexdata parsingevaluation metricsclassificationranking tasksdata security
Soft Skills
communicationproblem-solvinganalytical thinkingattention to detailcollaborationpresentation skillscustomer focusadaptabilitycritical thinkingtime management